Solutions for Banking

This is an era of unprecedented economic, regulatory, and technological challenges in the banking industry. Economic conditions are volatile and low interest rates have impacted profitability. Regulatory requirements continue to increase in scope and complexity, heavily influencing bank operating costs associated with compliance. The explosive growth of mobile devices has helped to make financial information and investment tools readily available to consumers. To compete, the Intelligent Enterprise capitalizes on new technologies and data analytics.

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Accounting and Finance

Streamline enterprise performance management and financial reporting, and enable senior management to have constant access to critical data.

Asset Management and Servicing

Provide wealth advisors with powerful and realtime insights into markets and portfolios so they can deliver superior service to clients.

Retail Banking

Get real-time insights to analyze performance, better understand the customer base, and identify cross-sell opportunities for profitability.

Commercial and Business Banking

Provide commercial bankers with a complete view of customer investments and deliver valuable analytics to business banking customers.

Risk Management

Enable banks to effectively manage the demanding and evolving requirements associated with regulatory and internal risk mitigation.

Treasury and Capital Markets

Use real-time analytics and transaction services to thrive in a data-driven industry where speed and transparency are essential for success.

Compliance and Audit

Increase the effectiveness of compliance and audit teams by enabling them to easily identify and understand outlier activities and trends.

Customer Relationship Management

Use powerful analytics to understand how to better serve and engage with customers, build loyalty, and drive revenue.

Digital Banking Card

Transform customer experience and security across all channels of a digital bank.

Digital Identity Badge

Secure access to information systems, facilities, and sensitive information with digital identity badges.

Accounting and Finance

The Challenge

Banking institutions often struggle to maintain various line-of-business reporting tools, and need one financial reporting analytics tool that is secure, consistent, and can handle complex data sets. Executives require constant access to up-to-date financial information to run their businesses.

The Solution

Financial analysis and accounting is imperative to every bank. MicroStrategy financial analysis solutions help ensure that users from executives to accounting analysts are empowered with the insights they need to efficiently manage their daily business, make better strategic decisions, and effectively collaborate with their colleagues. These applications integrate data from a wide range of sources and allow users to seamlessly access critical analytics and information for financial reporting such as income statements, balance sheets, rates, and spreads. MicroStrategy’s powerful data visualization capabilities improve the ability of banks to identify and take advantage of business opportunities. Users are provided with a secure, personalized view of the financial information that is most relevant to their role in the organization. Banks can also deploy MicroStrategy Mobile apps to their executives and board members. These secure apps are designed to ensure data integrity and enable users to identify trends related to profitability, liquidity, and risk. They help reduce costs by replacing large binders of paper, leading to significant time savings for the bank’s internal reporting team.

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Asset Management and Servicing

The Challenge

Financial information and investment tools are now readily available to consumers. Wealth managers must prove their value and deliver superior performance and client service. 

The Solution

To effectively engage with and serve their clients, wealth managers need to have customer and financial information at their fingertips, integrated in a single, seamless solution. The MicroStrategy Mobile wealth management solution integrates relevant information, analytics, and business processes into one compelling tool. These apps can radically change how and where financial advisors can work with clients, develop financial plans, create proposals, and conduct performance reviews. In addition to client portfolios, wealth managers can view real-time information related to market and business news. Alerts can be generated about key client events, such as significant changes in portfolio valuation or changes to stock prices, so the advisor can take immediate action to address issues. These solutions also incorporate transactional input capabilities which allow wealth managers to rebalance assets, capture key client information, or submit client approval signatures. Advisors are even provided with in-app access to their documents such as prospectuses, research, and training materials. The MicroStrategy Mobile wealth management solution frees financial advisors from the office, empowers them to more effectively win new business and nurture existing clients, and takes the client-advisor relationship to a new level.

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Retail Banking

The Challenge

Today, customers have more choices on how, when, and where they bank. Changing banks is easy, and engagement with one specific bank often isn’t long-term. Banks face the challenge of running their retail branches profitably while improving retention through a better customer experience. 

The Solution

MicroStrategy Mobile apps arm branch managers and employees with real-time insight to help them analyze their business units, customer base, and cross-sell offerings. App users can quickly access branch, product, and channel performance reporting and analysis. They can view KPIs related to deposits, assets, liabilities, staff, and market penetration. Branch managers can quickly access sales activity information for cross-selling and marketing campaigns as well as compare their branch’s performance against others in the region.

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Commercial and Business Banking

The Challenge

Commercial and business bankers struggle to get a complete view of customer interactions and investments. Business banking customers often lack the analytics needed to effectively manage their organizations.

The Solution

MicroStrategy Mobile solutions for commercial and business banking provide bankers with a comprehensive, up-to-date view of customer investments and financial information. These sales enablement apps give bankers the ability to provide their clients instant answers and initiate transactions anytime, anywhere. MicroStrategy Mobile enables banks to use transaction data to deliver tailored analytics to their business customers—sometimes for the first time. These high-performance apps provide users with powerful visualizations that enable them to easily understand data and act upon it. These apps can be customized—both in workflow and look-andfeel—so they fit with the brand of the bank. These apps help business banking customers manage their cash flow, gain a comprehensive understanding of their daily business activities, and access detailed insights on their customers and targets. Additionally, banks that provide this type of application to their customers can gain a critical competitive edge that helps them win new business and better serve their existing customers.

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Risk Management

The Challenge

Banks must comply with numerous regulatory exams each year, sourced from multiple agencies. Complicating matters, the scope and scale of regulations frequently change and are difficult to manage. Internally, banks face surging data and transaction volumes, the proliferation of data systems, and 3rd party interactions. All of these moving parts increase exposure to — and magnitude of — credit, market, and fraud risk.

The Solution

MicroStrategy is the only solution that can deliver the scale, performance, and flexibility needed for efficient regulatory reporting while also providing the self-service data discovery capabilities required for successful risk management investigation. Our solution allows banks to efficiently produce analytical reporting across huge volumes of data, distributed across multiple systems and domains. At the same time, risk managers are provided with sophisticated tools and analytical autonomy to uncover suspicious trends and behaviors before they become problems. Our platform enables banks to replace multiple, disparate point solutions with a single, common analytics platform—so they can maintain a governed and consistent enterprise data environment. Banks are able to satisfy regulatory requirements (such as Basel III, OCC, etc.) with confidence knowing that their data is unified and consistent across all regions and jurisdictions. With the MicroStrategy platform, banks can address burdensome and unpredictable regulatory challenges faster and more efficiently. That means they can spend more time running the business and less time reporting on it.

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Treasury and Capital Markets

The Challenge

Only 41% of banks use predictive analytics and visualizations to turn their big data into actionable insights.

The Solution

MicroStrategy helps banks quickly analyze and act upon massive amounts of structured and unstructured data by arming them with sophisticated analytics and easy-to-understand visualizations. One such example is our solution for banking capital markets departments. These applications blend together structured and unstructured data from various sources and incorporate powerful visualizations that help analysts quickly analyze, understand, and act on their information. Users can view current economic and political news via videos and RSS feeds. They are also provided with easy access to comprehensive market data related to interest rates, foreign exchange rates, commodity prices, and more. The best and worst performing market indicators for the day are highlighted along with the most quoted indices. These applications also include features such as economic calendars so that capital markets analysts can effortlessly keep track of key announcements and events in the industry. Podcasts of economic news and discussions can also be included in these applications.

Treasury and Capital Markets

Compliance and Audit

The Challenge

Banks have to verify data integrity between external and internal financial records to comply to stringent government financial regulations. 60% of U.S. bankers report that regulatory requirements account for upwards of 10% of their operating costs.

The Solution

With MicroStrategy, banks can more confidently navigate these risks by identifying gaps and errors that may have been overlooked in bank statements or other transactional data. Banking institutions must fiercely protect their customers as well as their own reputations. Data discovery gives these groups a direct way to better monitor and investigate suspicious activity through customized thresholds, or easily drag and drop balance sheet data by month and year for automated account matching. Bank leaders can make more informed decisions when asked to take action concerning suspicious activity reports (SARs) or review discrepancies in account balances across disparate data sources. MicroStrategy ensures banks maintain integrity and transparency by making analysis simple. Banks can safeguard their reputations by clarifying their risk management practices. Users can view dashboards to quickly understand core compliance statuses and reduce the complexity of looking at massive datasets for account reconciliations.

Compliance and Audit

Customer Relationship Management

The Challenge

More than 1/3 of bank customers buy a product from a competing bank each year.

The Solution

MicroStrategy helps banks effectively utilize customer relationship management (CRM) solutions to acquire new customers, retain existing ones, and maximize customer lifetime value. Banks use our platform’s powerful analytics to comb through large amounts of data and extract actionable insights about how to increase the profitability of their customers. Our software enables them to maintain a holistic view of individual customers’ profiles and activities. These applications provide banks with information related to customer segments, attrition predictions, and marketing offer responsiveness. Users can employ these solutions to identify which individuals are most likely to default on credit cards and better understand the risks associated with individual loan applicants. They can use CRM data to keep track of their customers’ life stages so they can effectively market products like mortgages and IRAs at appropriate times. MicroStrategy CRM applications enable banks to identify their most profitable customers so they can focus on expanding their relationships with those clients through personalized marketing and customer service.

Customer Relationship Management

Digital Banking Card

The Challenge

Banks need a way to differentiate their customer experience and reduce fraudulent transactions, without placing unnecessary demands on users or sacrificing convenience. Thanks to multiple independent data stores, banks have multiple versions of customer identity and lack visibility into customer behavior and engagement across different channels. Banking professionals need a unified platform for identity and analytics to get insights across all sales and services channels and provide a consistent and differentiated customer experience.

The Solution

Usher provides banks with a single unified view of each customer which can be tied across touchpoints by integrating data from sales, services, marketing, and enterprise systems. This enables banks to build an exceptional and consistent digital customer experience through personalized and trusted customer interactions across channels. Usher users can easily and securely log into online systems, remotely verify customers with a secure one-time passcode, or log into kiosks to access sensitive information and applications. This facilitates a trusted and customizable banking experience by leveraging Bluetooth technology to help avoid customer fraud, mitigate risk, and meet compliance requirements. Usher’s analytical capabilities make it easy for banks to build dashboards providing real-time insights into user preferences.

Digital Banking Card

Digital Identity Badge

The Challenge

Banks use separate forms of credentials for their facilities and IT systems, and rely on different badges for their employees and vendors— leading to a fragmented approach to identity management and access control. Access cards, passwords, and hardware tokens are difficult to personalize, issue, manage, and revoke. Providing secure access to employees and vendors is key to avoiding breaches and improving productivity.

The Solution

Usher’s digital badges enable authorized banking personnel and partners to securely and seamlessly access corporate bank offices, branches, and critical information systems by leveraging their smartphones. With Usher, banking institutions have a variety of options to protect enterprise information through strong, flexible, multi-factor authentication, including push notifications, biometrics, one-time passwords, face-to-face validation, and Bluetooth proximity. Usher helps provide visibility into user behavior and actionable intelligence across multiple enterprise systems, enabling banking organizations to optimize asset utilization, improve productivity, reduce risk, and digitally transform their business operations. Usher is compatible with existing applications and can be integrated using API.

Digital Identity Badge

Success Stories in Banking

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CBA uses MicroStrategy to deliver tailored analytics to their business banking customers. The Daily IQ application is currently deployed to 450,000 users with a goal to expand application usage to 1.4M customers in the future.

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Read about OCBC’s Story
“We are very pleased with the MicroStrategy implementation. The business users are impressed with the technology that let them analyse data in any way they want. The Dashboard presents the analysis in an easy-to-understand format, which is a big plus for the users.”

Filipus Suwarno IT Division Head

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"The banker toolkit has been a huge hit for us. Looking at what we can get from the cloud, looking at what we can do in mobile, putting it together, I really believe that we have met our challenge of changing the way we do business."

Julio Ortiz Chief Data Officer at Huntington National Bank

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"The app allows end users to be completely independent from going into the office. It is a new paradigm of using a BI application on MicroStrategy because they use the app not only as a BI tool to consult information that is available but also to interact with the information and to create new information and new transactions in order to do business."

Pedro Alburquerque The Innovative and Architecture Manager of the Department of Information Management

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CBA

OCBC-NISP

Huntington National Bank

Novo Banco

Banking Resources

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