Solution for IT

The IT team owns the daily operations of any business by providing tools that help streamline communications across organizations. The work of the IT team ensures that their organization remains connected despite being spread across various locations in the world. It is crucial for systems and databases to be up and running at all times to protect customer and employee interests alike. A unified understanding of these platforms that is consistent, accurate, and reliable is difficult to acquire.

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Enterprise Analytics
IT Leads

Systems and Database Monitoring and Tracking

Monitor resources and systems usage to help ensure optimal performance

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Enterprise Analytics
IT Leads

Enterprise Asset Tracker

Maintain an accurate, up-to-date view of asset ownership across the organization

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Enterprise Analytics
IT Leads

Support Request Manager

Manage help requests and analyze related data

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Enterprise Analytics
Employee

Help Desk

Build a system that allows IT to receive, process, and respond to help desk tickets

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Enterprise Analytics
Employee

IT Alerts

Send secure updates to employees to help ensure that critical information is communicated

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Enterprise IoT
Employee

Facilities Management

Get a 360-degree view of the enterprise with data on users, roles, authentication methods, and access points

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Enterprise IoT
Employee

Digital Workspaces

Transform workspace access and application management with secure digital badges

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Enterprise Analytics
IT Pros

Project Tracker

Manage ongoing organizational projects and initiatives through a centralized dashboard

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Enterprise Analytics
IT Pros

License and Application Management

Track license usage to better forecast future need and avoid waste

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Enterprise Mobility
Executive

CIO Strategic Insight

Gain visibility into workforce productivity and resource utilization to help improve communication and accessibility

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Enterprise Analytics Solution

Systems and Database Monitoring and Tracking

The Challenge

For many systems, out-of-the-box analytics and reporting is limited or unable to collect and store data over long periods of time. This is a major challenge for IT teams as they need to be able to quickly access and analyze historical and current data on systems and application performance to help ensure a strong end user experience.

The Solution

MicroStrategy helps systems engineers generate the reports they need to quickly discover and solve application performance issues.Systems and databases typically collect data on client CPU utilization, memory limits, data throughput, bandwidth, and other key performance metrics. With MicroStrategy, IT professionals can extract and combine information from various enterprise systems to get a holistic view of their IT infrastructure in a single dashboard application—regardless of system type (e.g. physical server, cloud subscription, in-house database). MicroStrategy’s centralized data model provides a consistent view of application performance across the business and delivers insight on applications that need to be fine-tuned. Administrators can proactively monitor servers to help ensure optimal performance and sufficient memory allocations, and highlight time periods with excessive downtime or usage. Organizations can also set thresholds that trigger notifications when bandwidth is overloaded or memory is running low.

Systems and Database Monitoring and Tracking
Enterprise Analytics Solution

Enterprise Asset Tracker

The Challenge

Obtaining a clear picture of assets and application license counts is a critical but daunting task for most organizations. Hardware and software are notoriously hard to track, and traditional methods of mapping device ownership are cumbersome—especially when done in Excel.

The Solution

As organizations grow, they adopt new technologies, acquire new IT assets, and retire old equipment. For large organizations, it is essential to maintain a comprehensive inventory of all hardware and software licenses across the enterprise. MicroStrategy can help IT professionals develop reports that track hardware allocation and license utilization. These reports allow them to manage computers, monitors, and mobile devices across the enterprise and quickly drill down to detailed information on a specific asset—such as the asset provider, version number, and hardware and software updates.Dashboards with visualization capabilities can be used by the IT department to look at total asset counts and real-time allocation figures, track patches, upgrades, or hardware changes performed on individual assets, and create on-the-fly metrics to better understand the cost and depreciation rate of a given asset family.

Enterprise Asset Tracker
Enterprise Analytics Solution

Support Request Manager

The Challenge

Large organizations can see hundreds of unique help requests come into the IT department on any given day. Keeping track of these requests and delivering timely responses and resolutions is a constant struggle for many IT teams.

The Solution

Organizations can use MicroStrategy to both log internal support cases and measure team performance, processes, and feedback — which helps communication between end users and the IT organization. By centralizing the issue repository that IT receives and categorizing issues by department and request type, IT teams can better track KPIs like number of closed tickets and average response time.

Support Request Manager
Enterprise Analytics Solution

Help Desk

The Challenge

Employees are critical to the success of any business, and to be productive they need the support of their IT department to help them resolve any issues they encounter. Organizations need a system that makes it easy for employees to log issues and track communication with support engineers.

The Solution

MicroStrategy can be used to build a single application for receiving, processing, and responding to IT help desk tickets. Organizations can leverage transactional services to enable employees to quickly and easily log technical issues, hardware requests, and other help desk tickets. Support engineers can then communicate with the affected user, provide assistance, and approve requests.By bringing all this into a single application, organizations can greatly improve communication and transparency. Reporting and analytics on help desk data can help organizations better understand the most common issues logged by each department or group on a daily, monthly, quarterly, and yearly basis. This type of analytics can be used to continually refine an organization’s help desk application and internal processes.

Help Desk
Enterprise Analytics Solution

IT Alerts

The Challenge

Communication within an organization is essential, but system emails often get buried or deleted by those who need to read them the most. Sending automated alerts in a timely fashion to the right people in a given network’s access control list is a critical, but often overlooked IT function.

The Solution

MicroStrategy enables IT teams to send corporate alerts to the entire organization or specific groups of employees (departments, teams, regions, etc.). MicroStrategy integrates with active directory groups across geographical regions, offering organizations the ability to customize alerts to meet their specific business needs and requirements. This enables organizations to provide their employees with critical information and alerts that might impact their work processes, physical access to offices and facilities, digital security, or even physical safety. In addition, MicroStrategy provides detailed tracking on sent messages to enable reporting on past communication.

IT Alerts
Enterprise IoT Solution

Facilities Management

The Challenge

IT and facilities departments are under tremendous pressure to manage global access to corporate facilities. Granting secure, seamless access to employees, vendors, and suppliers is complicated, and most organizations lack the type of instant visibility into access and authentication that they need in order to ensure enterprise security.

The Solution

Usher enables organizations to seamlessly control access to warehouses, factories, offices, and other related facilities. IT teams can assign secure, digital identity badges to employees, vendors, and suppliers that grant unique access privileges to individuals based on their role. These digital badges allow users to unlock doors and gates simply by walking up to them or tapping a digital key on their phone. They provide organizations with highly configurable and convenient multi-factor authentication that includes support for push notifications, biometrics, one-time passwords, face-to-face validation, and Bluetooth proximity. Usher is compatible with most existing facility systems and integrates with existing mobile applications using APIs. Usher generates real-time location data on users, giving management and facility administrators a bird’s-eye view of their team members, vendors, and suppliers — helping to improve collaboration and communication across large global organizations.

Facilities Management
Enterprise IoT Solution

Digital Workspaces

The Challenge

Separate methods of physical and logical security are difficult to maintain and provide a fragmented view of workforce productivity and enterprise security. Organizations need a single, secure method for managing access to every physical and logical enterprise asset.

The Solution

Usher is a single application that can be deployed to control access to facilities, hardware, and applications. It is designed to redefine the modern workspace by vastly improving enterprise access and authentication. Users can securely and seamlessly access physical machines and digital applications via QR codes and Bluetooth proximity — eliminating the need for multiple passwords, keys, and security tokens in the enterprise. Not only do end users have a more straightforward means of accessing the tools they need to do their jobs, but the IT team also has fewer components to worry about –allowing them to focus on higher value tasks like rolling out new tools and applications or performing critical maintenance on existing systems.

Digital Workspaces
Enterprise Analytics Solution

Project Tracker

The Challenge

Organizations have to deal with dozens of different IT projects at any given time — each with its own budget, priorities, resource requirements, and timelines. Keeping track of the progress of these various projects is a big challenge, and a lack of insight into project progress can cost an organization in both the short- and long-term.

The Solution

A project tracker can be an indispensable tool for IT departments. MicroStrategy allows individuals across the IT organization, including project team leads and the CIO, to access information on daily activity, project progress, and KPIs like project return-on-investment. MicroStrategy can help drive strategic value by visually displaying project progress, actual spend vs. budget, and the resources assigned to specific projects. MicroStrategy is able to blend data from across the enterprise, offering an easy way to link project milestones, deliverable dates, and budgets from different teams across the organization.

Project Tracker
Enterprise Analytics Solution

License and Application Management

The Challenge

Businesses purchase licenses for a wide variety of tools and enterprise software assets to boost productivity and meet organizational goals. The distributed nature of enterprise software makes tracking activity and usage across these platforms extremely time consuming and can result in significant waste from purchased, but underutilized licenses.

The Solution

MicroStrategy helps IT groups maximize the value of their software investments through analytics. Tackle software license capacity planning and justify your decisions with historical data. Armed with data on asset utilization and waste, organizations can have more informed discussions regarding licensing needs and annual budgets. CIOs, CFOs, and other executives can view dashboards during budget planning to help ensure departments are receiving the resources they need to achieve their functional goals. Usage dashboards can help business operations teams better understand how tools are being used by people throughout an organization and whether there is a growing need for a given platform, or whether the number of licenses can be reduced.

License and Application Management
Enterprise Mobility Solution

CIO Strategic Insight

The Challenge

Organizations spend a tremendous amount of money on various information systems and applications, but they lack a true sense of how their employees use and interact with these assets. The data generated from these systems is often locked away in siloed databases —resulting in a fragmented or nonexistent view of enterprise resource usage. Executives need a tool that combines data from various sources and systems in a single location, so they can measure, analyze, and evaluate processes, and identify opportunities for improvements across the business.

The Solution

MicroStrategy can give organizational leadership an overall view of business performance and efficiency — enabling them to get more out of their limited resources and budgets. MicroStrategy allows organizations to combine identity and access data from a wide variety of physical and logical systems to get a holistic view of employee behavior and enterprise activity. Armed with this information the CIO can identify strategies for enhancing employee productivity, improving resource utilization, and streamlining costs.

CIO Strategic Insight

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