Solutions for Facilities

Providing a safe, secure, and productive work environment for employees and visitors is critical for modern business. MicroStrategy gives the Intelligent Enterprise tools to transform facility access and workspace management with digital badges delivered via the Usher mobile app. Using Usher, employees and visitors can access resources and open doors securely and seamlessly with their smartphone.

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Enterprise Analytics

Facilities Access Management

Empower facility managers with instant visibility into different facilities and user behavior.

Enterprise Analytics

Workforce Utilization and Planning

Empower facility managers with data on resource utilization for workspace optimization.

Enterprise Analytics

Facility Capacity Forecasting

Analyzes wait times and staffing at large facilities to optimize services and user experience.

Enterprise Identity

Staff Safety and Emergency Response

Help responders get visibility into user location, instantly communicate important information, and respond better to emergency situations.

Enterprise Identity

Employee Badge

Empower employees with mobile digital identity badges for enterprise access.

Enterprise Identity

Visitor Badge

Provide temporary frictionless access to facilities using a digital identity badge.

Enterprise Analytics Solution

Facilities Access Management

The Challenge

For organizations with a dispersed workforce, managing satellite offices is a major challenge. Facility managers need to be able to manage these offices and provide secure, temporary access for vendors and suppliers. Most facility management professionals lack real-time visibility into their various facilities. A lack of real-time visibility into access patterns and user behavior, coupled with multiple badges for individual users and manual timekeeping processes, can lead to increased security vulnerabilities and missed opportunities for driving productivity improvements.

The Solution

Usher enables organizations to seamlessly control access to global facilities via secure digital identity badges on users’ smartphones. Users can quickly unlock doors via Bluetooth proximity, or by tapping a digital key on their phone. Facility managers can quickly and easily provision, personalize, and revoke Usher badges for employees, vendors, contractors, and suppliers. Usher also generates real-time user location data, giving management and facility administrators a high-level view of where team members, vendors, and suppliers are working and improving collaboration and communication across large global organizations.

Facilities Access Management
Enterprise Analytics Solution

Workforce Utilization and Planning

The Challenge

Facility managers need to be able to analyze resource utilization data to better manage their investments, identify underutilized resources, and plan for future growth.

The Solution

Organizations can leverage MicroStrategy dashboards to effectively monitor, analyze, and manage workspace and resource utilization across multiple office locations. By taking a holistic view of peak versus average utilization, it is possible to track and compare space usage and office resources. This type of insight helps facility managers significantly reduce overspend and waste. This interactive data discovery application enables facility managers to track the utilization of cubes, offices, and parking spaces across an organization’s facilities. With easy-to-use selectors, they are able to quickly switch between multiple office locations to view and identify which offices are being underutilized. The same dashboard can also show the total number of phone lines that are not being used so managers can cut costs and control unnecessary spend. These dashboards can be automatically updated and tied to employee directories to ensure that managers are looking at the most current data.

Workforce Utilization and Planning
Enterprise Analytics Solution

Facility Capacity Forecasting

The Challenge

Large facilities like amusement parks and airports often have long wait times, resulting in service issues, lost sales, and dissatisfied customers.

The Solution

MicroStrategy allows organizations to build applications that analyze key factors for determining wait times. These include real-time measurements from Bluetooth or Wi-Fi sensors and comparisons of forecasted vs actual passenger counts. These insights enable airports, and other large facilities with a high volume of visitors, to better understand why lines form like they do, and what they can do to minimize wait times in the future. Using this information, facility managers can pinpoint the culprits of poor performance such as inaccurate forecasting or insufficient staffing, and plan future staffing patterns more efficiently to avoid disruptions and prevent bottlenecks. The facility management team can collect and analyze real-time feedback on operations through interactive, in-app customer surveys. The attached image shows an incident command center where MicroStrategy dashboards highlight real-time information from facilities across the country. These dashboards enable facility managers to assign security officers, personnel, and other key resources to specific locations—ensuring they are at the right place at the right time.

Facility Capacity Forecasting
Enterprise Identity Solution

Staff Safety and Emergency Response

The Challenge

Emergency situations present a major challenge for facility managers. Depending on the situation, emergency responders need to be dispatched, and facilities may need to be locked down or evacuated. Facility managers need a quick and easy way to understand user location, communicate important information, and coordinate emergency responses.

The Solution

Usher Professional gives facility managers at warehouses, factories, offices, and other facilities the ability to take fast, targeted action during emergencies. When facilities are evacuated, the entire workforce can receive a push notification alerting them about dangerous areas. Similarly, people who are still inside an evacuated building can be quickly identified, located, and rescued. During an emergency situation, facility managers can pull up real-time maps of user location and instantly communicate with their dispersed teams at the touch of a button.

Staff Safety and Emergency Response
Enterprise Identity Solution

Employee Badge

The Challenge

As organizations grow, facility managers face the daunting task of managing multiple facilities and IT systems. Traditionally, facility management personnel used separate credentials to manage physical and logical access, leading to a fragmented approach to enterprise identity and access management. Traditional physical access credentials like plastic ID badges, passwords, and hardware tokens are cumbersome to issue, manage, and revoke. Their continued use results in the increased risk of security breaches and unauthorized facility access.

The Solution

Usher enables organizations to seamlessly control employee access to warehouses, factories, offices, and other enterprise facilities via centrally-managed digital identity badges. With Usher, users can open doors and other physical entryways via Bluetooth proximity, or by tapping a digital key on their smartphone. Usher provides organizations with highly configurable multi-factor authentication that includes support for push notifications, biometrics, one-time passcodes, face-toface validation, as well as time- and geofencing. The Usher platform is compatible with many existing physical access control systems and can be integrated into existing enterprise mobile applications using APIs.

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Enterprise Identity Solution

Visitor Badge

The Challenge

Providing temporary visitor ID cards has always been a challenge for organizations. The plastic or paper ID cards that they rely on are easily lost, stolen, or counterfeited—problems that can go unnoticed for days. The main problem is that these physical ID cards grant access based solely on possession, without any means of identity verification. In order to truly secure their facilities, organizations need to embrace technology that allows managers to quickly and easily provision and revoke physical access privileges.

The Solution

With Usher, it is easy for facility managers to quickly issue and revoke temporary digital badges for visitors. Once issued, visitors can use their Usher badge to securely access facilities, services, and VIP events and meetings during a designated period of time. Usher badges are built using market-leading security features including out-of-band communication, encrypted certificates, and a public and private key infrastructure, so sensitive corporate credentials are never breached. There are many ways a user can authenticate themselves at an access point, including: QR codes, biometrics, push notifications, Bluetooth proximity, and one-time passcodes.

Visitor Badge

Facilities Department Resources

Guide

How Enterprises Can Transform Facilities Management into a Competitive Advantage

See how facilities managers are using analytics to improve workspace utilization, resource management, and capacity forecasting.

Wednesday, June 1, 2016

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