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Support Contact Information

Contact MicroStrategy Technology Services if you need assistance. We are here to help make sure you get the most out of your investment in MicroStrategy.

Customers who have a current maintenance contract or who are in their evaluation period have access to Technical Support and our online resources as outlined in the Technical Support Policies and Procedures. We encourage all customers to access the MicroStrategy Support Site as a first step to resolve their issue. Customers may also find helpful information on the MicroStrategy Community. If further assistance is needed, the customer's designated Support Liaisons may contact Technical Support to log a new support case using the Support Site, email, telephone or fax information listed below for where their licenses were transacted.

Support contacts by region

Email

support@microstrategy.com

Web

https://resource.microstrategy.com/support

Hours

9 a.m. - 7 p.m. (EST), M-F (except holidays)

Fax

703.842.8709

Phone

703.848.8700
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Email

eurosupp@microstrategy.com

Web

https://resource.microstrategy.com/support

Fax

+44 (0) 208 711 2525

Hours

United Kingdom: 9 a.m. - 6 p.m. (GMT), M-F (except holidays)
EMEA (except UK): 9 a.m. - 6 p.m. (CET), M-F (except holidays)

Phone

Belgium +32 2792 0436
France +33 17 099 4737
Germany +49 22 16501 0609
Ireland +353 1436 0916
Italy +39 023626 9668
Poland +48 22 459 52 52
Scandinavia & Finland +46 8505 20421
Spain +34 91788 9852
The Netherlands +31 20 794 8425
UK +44 (0) 208 080 2182
International Distributors +44 (0) 208 080 2183
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Email

apsupport@microstrategy.com

Web

https://resource.microstrategy.com/support

Hours

Asia Pacific (except Japan and Korea): 7 a.m. - 6 p.m. (Singapore), M-F (except holidays)
Japan and Korea: 9 a.m. - 6 p.m. (Tokyo), M-F (except holidays)

Phone

Asia Pacific (Chinese) Phone: +86 571 8526 8067
Fax: +86 571 8848 0977
Australia (English): Phone: +61 2 9333 6499
Japan Phone: +81 3 3511 6720
Fax: +81-3-3511-6740
Korea Phone: +82 2 560 6565
Fax: +82-2-560-6555
Singapore (english) Phone: +65 6303 8969
Fax: +65 6303 8999
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Email

latamsupport@microstrategy.com

Web

https://resource.microstrategy.com/support

Hours

Latin America (except Brazil): 9 a.m. - 7 p.m. (Buenos Aires), M-F except holidays
Brazil: 9 a.m. - 6 p.m. (Sao Paulo), M-F except holidays

Phone

Latin America (except Brazil and Argentina) Phone: + 54 11 5222 9360
Fax: + 54 11 5222 9355
Brazil Phone: +55 11 3054 1010
Fax: + 55 11 3044 4088
Argentina Phone: 0 800 444 MSTR
Fax: + 54 11 5222 9355
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Email

cloudsupport@microstrategy.com

Web

https://resource.microstrategy.com/support

Phone

1-855-221-6787 (24x7 assistance)
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North America

Email MicroStrategyMaintenanceRenewal@microstrategy.com
Fax 703.842.8709
Phone 703.848.8700

Latin America

Contact MicroStrategyMaintenanceRenewal@microstrategy.com

Europe, Middle East, and Africa

Please contact your respective country sales office. You may also contact the EMEA Maintenance Manager at +44 (0)208 396 0075.
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NOTE: If the Support Liaison is unable to reach MicroStrategy Technical Support by phone during these hours, they have the option to send an email, fax, log a case via the Online Support Interface, or leave a detailed voice mail. Support Liaisons should contact the Support Center from which they obtained their MicroStrategy Software Licenses. In the case of Multi-Continent Support, Support Liaisons should contact the Support Center to which they have been designated. The individual Technical Support Centers are closed on certain public holidays. In North America, these holidays reflect many U.S. national holidays. In Europe, Asia Pacific, and Latin America, these holidays reflect the national public holidays in each country.