Support Expiration Schedule

Please see the details below regarding the Platform and Feature releases, along with additional updates to our technical support practice. This will help as you determine which version of MicroStrategy is best for your enterprise.

Our mission in Technical Support is to help you ensure the success of your business investment in MicroStrategy.

Our goal while working with you to resolve technical issues is to help you better understand how the latest and greatest MicroStrategy features may benefit your business, and provide insight into our product release cycle so that you can effectively plan to adopt new capabilities and execute platform upgrades.

Support Timeline Updates

We’ve extended support for recent platform and feature releases, so you have the flexibility to upgrade when it best suits you.

  • 9.4.1 platform release – Through June 2019
  • 10.11 feature release – Through September 2019
  • 10.4 platform release – Through December 2020
  • 2019 platform release – Through December 2021

Release Types and Scheduling

Organizations that use MicroStrategy have asked for a more frequent and predictable platform release schedule—and we listened!

We want you to be able to adopt the latest innovations more regularly while having the ability to budget for your long-term upgrade roadmap. Recently announced by CTO Tim Lang in his newsletter, that’s why we’re adopting an annual cadence for future platform releases. This means that our platform release (v2019) in Q4 2018 will be followed by another platform release in Q4 2019.

Platform release

  • Interval: Annually every twelve (12) months in December
  • Who: Entire customer base
  • What: Focus on production level security, stability, and performance defect fixes for all customers.
  • Expectation: Customer has chosen platform path and wants product stability without new enhancements.
  • Support: Three (3) years, patches for approved P1 defects, and regular hotfix cadence addresses critical defects.

Feature Release

  • Interval: Quarterly every three (3) months
  • Who: Customers with specific feature requirements.
  • What: New functionality developed in close collaboration with customers and customer council.
  • Expectation: Customer has chosen feature path, will consume further feature releases.
  • Support: Six (6) months patch support for approved P1 defects and (eighteen) 18 months troubleshooting. Customers upgrade to next feature release for roll-up fixes.

Older releases

Older feature releases

Platform releases

New feature releases

Versions 10.3 10.10 9.4.1, 10.4, and 2019

Best for: Environments which need to prioritize stability over cutting edge innovation.

10.11 and 11.0

Best for: Environments which can upgrade once every 3-6 months, and projects that need the newest features from MicroStrategy.

Troubleshooting Yes Yes Yes Yes
On-demand patches For critical issues No For critical issues For critical issues
Quarterly hotfixes None None Containing fixes for important and critical issues

(including patch roll-up, and no MD update required)

Your next upgrade Upgrade to either the latest platform or feature release well before your version's expiration date. Upgrade to either the latest platform or feature release well before your version's expiration date. Upgrade to the latest platform release every 12-18 months before June 2019 (v9.4.1) and December 2020 (v10.4) Upgrade to the latest feature release every 3-6 months

Expected Expiration Dates for Existing Versions

2019 Supported December 13, 2018 December 31, 2021
11.0 Supported September 25, 2018 March 31, 2019
10.11x Supported March 30, 2018 September 30, 2019
10.10x Supported December 5, 2017 June 30, 2019
10.9x Expired** September 27, 2017 March 31, 2018
10.8x Expired June 29, 2017 December 31, 2017
10.7x Expired March 23, 2017 September 30, 2017
10.6x Expired December 16, 2016 June 30, 2017
10.5x Expired September 14, 2016 March 31, 2017
10.4x Supported June 15, 2016 December 31, 2020
10.3x Supported March 15, 2016 March 31, 2019
10.2x Expired December 18, 2015 December 31, 2018
10.1x Expired August 31, 2015 August 31, 2018
10.0x Expired May 29, 2015 May 31, 2018
9.5x Expired January 22, 2015 December 31, 2018
9.4x Supported September 30, 2013 June 30, 2019
9.3x Expired September 13, 2012 April 1, 2016
9.2x Expired March 30, 2011 April 1, 2015
9.0x Expired March 20, 2009 October 1, 2013

**Troubleshooting support available for 18 months from the original release date

Migration resources

All customers with current maintenance plans are eligible to upgrade to equivalent products in the latest version. These products are available on the MicroStrategy Download Site for customers with valid MicroStrategy Support Site accounts.

Migration planning and implementation services are available through MicroStrategy Consulting and can be requested through your Account Manager. As the number of enhancements in newer MicroStrategy versions increases, migrating may become more challenging. Customers looking to move from a version that was released more than two years prior to the newest version should enlist MicroStrategy Consulting to help guide them through the migration.

If you have specific technical questions about upgrading your project, please contact MicroStrategy Technical Support. You may also visit the MicroStrategy Community and join the conversation on updating your MicroStrategy software.

*Note: Based on product release schedules, Technical Support may choose to modify expiration dates so that expiration occurs later than the dates published above. Dates will not be moved earlier than those posted above.

**Troubleshooting support available for 18 months from the original release date

Frequently Asked Questions

Why has MicroStrategy introduced “Platform” and “Feature” releases?

MicroStrategy moved to a quarterly release cadence when MicroStrategy 10 was released in June 2015. This pro-active change has enabled us to provide innovative improvements, feature enhancements, and quick-fixes in a more rapid and agile fashion to better support you, our valued customer. The shortened release cycle has made it easier to address your needs more quickly. We do understand that it can be challenging for some customers to keep up with this prompt pace and determine when the best time to upgrade to a newer version of MicroStrategy for their enterprise.

What is a "Platform" release?
What is a "Feature" release?
If I am currently using a “Feature” release, will I really be unsupported within six months if I do not upgrade?
Once I begin using a “Feature” release, will I be required to upgrade to the newest “Feature” release in order to obtain fixes?
Can I use a feature release and platform release in parallel?