Customer Support

Technical support that ensures the success of your BI investment and transformation into an Intelligent Enterprise.

Technical support packages

We offer support packages to cover your entire platform.


On-Demand Customer Support


24x7 Coverage


24x7 Coverage and Assigned Resources


Industry-Leading Response Times and Assigned Support Experts

Portal / Email / Telephone
Community and Knowledge Base
Software Updates
Support Liaisons 2 4 6 8
24x7 Telephone Support for P1 and P2 Issues
Localized Support
Technical Account Manager
Weekly Case Management Meetings
Assigned Support Engineer
Customer Site Visits 2
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MicroStrategy Technology Services ensures the success of your investment in our technology. We provide unmatched service to our worldwide customers and partners through commitment to customer satisfaction and dedication to personalized support.

Contact support

MicroStrategy customers who have a current maintenance contract or who are in their evaluation period have access to technical support.

Technical support contact details by region »

View product expiration schedule »


The community is an extensive online forum and knowledge bank where you can network with your MicroStrategy and business intelligence peers. Use it to share implementation experiences and best practices, exchange ideas and troubleshoot issues with our experts and other MicroStrategy users from around the world.

Visit community »

Download site

The download site is the online repository for all MicroStrategy products. It is available to MicroStrategy employees, distributors, partners and customers with a software license agreement and/or a maintenance agreement.

Visit download site »

MicroStrategy developer zone

The MicroStrategy developer zone is a collaborative environment designed for MicroStrategy customers, VARs, OEMs, and SIs to utilize and experience the power of MicroStrategy SDK. Note: you must be a named user of the MicroStrategy SDK.

Browse resources »

Policies and procedures

The technical support policies and procedures document provides a framework for effective engagement on support issues.

Download document »

What customers are saying about MicroStrategy support