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Contact MicroStrategy Technology Services if you need assistance. We are here to help make sure you get the most out of your investment in MicroStrategy.
Customers who have a current maintenance contract or who are in their evaluation period have access to Technical Support and our online resources as outlined in the Technical Support Policies and Procedures. We encourage all customers to access the MicroStrategy Support Site as a first step to resolve their issue. Customers may also find helpful information on the MicroStrategy Community. If further assistance is needed, the customer's designated Support Liaisons may contact Technical Support to log a new support case using the Support Site, email, telephone or fax information listed below for where their licenses were transacted.
MicroStrategy's Maintenance Renewal Team addresses all questions regarding your existing maintenance renewal agreement with MicroStrategy. Contact the Maintenance Renewal Team in the following ways:
NOTE: If the Support Liaison is unable to reach MicroStrategy Technical Support by phone during these hours, they have the option to send an email, fax, log a case via the Online Support Interface, or leave a detailed voice mail. Support Liaisons should contact the Support Center from which they obtained their MicroStrategy Software Licenses. In the case of Multi-Continent Support, Support Liaisons should contact the Support Center to which they have been designated. The individual Technical Support Centers are closed on certain public holidays. In North America, these holidays reflect many U.S. national holidays. In Europe, Asia Pacific, and Latin America, these holidays reflect the national public holidays in each country.
Our service packages include everything from an Intelligent Enterprise assessment, to capacity planning, to developing your first mobile app.