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How the TSA uses real-time analytics to improve the travel experience

As we previously covered on the blog, the travel industry is full of moving parts, with 3.6 billion passengers boarding airplanes in 2015 and 9.9 million people around the world working in aviation. There are a multitude of factors to consider for organizations working to optimize the travel experience, and utilizing analytics can help them gain a holistic view of travel data and make more informed business decisions.

As we saw with Omega World Travel, companies in this industry can use analytics and big data to make travel more efficient. That’s why today we’re talking about the Transportation Security Administration (TSA) and their work to improve operational efficiency and ensure travelers have a smooth and safe airport experience.

Earlier this year, the TSA set up an Incident Command Center using MicroStrategy dashboards and the BI-based Performance Information Management System (PIMS). This Center monitors real-time activity and predicts future increases in traveler volume across the United States’ seven most trafficked airports—including those in New York City, Atlanta, Dallas, and Miami—to help ensure resources are allocated properly.

The TSA’s Incident Command Center, along with the Center’s MicroStrategy dashboards, were recently featured on ABC News. Check out the segment below to learn more.

In addition to generating reports on traveler and luggage screening, MicroStrategy PIMS, which the TSA has been using since 2008, provides wait times for passengers, allocation of staff resources, and feedback from travelers. In its first year, the efficiency gains linked to PIMS saved the TSA a projected $100 million.

Behind the scenes at the new Incident Command Center, the TSA’s own data, in addition to data from airports, airlines, and associations, helps the government plan for changes in passenger volume, making sure officers and canine units are staffed in the right place at the right time. Prior to the Incident Command Center, resource allocation was handled locally. Now, the TSA has a holistic view of airport activity across the U.S.

The TSA’s Incident Command Center benefits employees, airlines and travelers alike.

Has your company used analytics to increase operational efficiency? We’d love to hear about it. Share your story in the comments below! And if you’re interested in learning about how to design your own great dashboards, tune into our webinar tomorrow, August 24.

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