A Gartner survey of more than 500 government CIOs shows that government agencies are falling behind other industries when it comes to planned investments in digital business initiatives. Just 17% of government CIOs say they’ll be increasing their investments, compared to 34% of CIOs in other industries.
What’s holding government agencies back? While Gartner notes that their CIOs demonstrate a clear vision for the potential of digital government and emerging technologies, almost half of those surveyed (45%) say they lack the IT and business resources required to execute. Other common barriers include lack of funding (39%), as well as a challenge organizations across all industries struggle with: culture and resistance to change (37%).
Another key challenge is the ability to scale digital initiatives, where government agencies lag by 5% against all other industries.To catch up, government CIOs see automation as a potential tool. This aligns with respondents’ views on “game-changing” technologies for government. The top five in order are:
- Artificial intelligence (AI) and machine learning (27%)
- Data analytics, including predictive analytics (22%)
- Cloud (19%)
- Internet of Things (7%)
- Mobile, including 5G (6%)
Of the more than 500 government respondents in Gartner’s survey, 10% have already deployed an AI solution, 39% say they plan to deploy one within the next one to two years, and 36% intend to use AI to enable automation, scale of digital initiatives, and reallocation of human resources within the next two to three years.
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When it comes to increased investment this year (2019), BI and data analytics (43%), cyber and information security (43%), and cloud services and solutions (39%) top the tech funding list.
As previous and current digital government initiatives start to take hold, CIOs are seeing moderate improvements in their ability to meet the increasing demands and expectations of citizens. Sixty-five percent (65%) of CIOs say that their current digital government investments are already paying off. A great example of this is the U.S. Department of Housing and Urban Development’s use of BI and data analytics to modernize its Grants Dashboard.
Despite budget and cultural change challenges typically associated with digital government initiatives, make no mistake: many agencies are making great strides and are now competing or leading compared to other B2B or B2C organizations and industries.
There’s never been a better time to invest in game changing technologies to both quickly catch up—and potentially take the lead.
Get Gartner’s 2019 CIO Agenda: Government Insights
With 2020 and a next decade of innovation and digital government goals looming, what exactly should agencies be doing to catch up and get ahead?
Gartner’s 2019 CIO Agenda: Government Insights report provides government IT and innovation leaders with key insights on:
- Where government agencies stand in relation to other industries
- Top business priorities and areas of investment growth and decline
- Key challenges when it comes to IT and business resources
- Game-changing technologies for government
- Gartner’s recommendations to start and accelerate digital government initiatives
Download a complimentary copy here to benchmark, inform, and confirm your organization’s progress, strategy, and investment.