At every organization, there’s that one person—the one who insists on their color-coded, 3-ring notebook system of printed reports, or that their manually updated Excel spreadsheet isn’t “that much work.” When it comes to getting everyone on board with new technology, purchasing the software is just the first step. Although C-level executives and heads of IT might see the benefits of a self-service business intelligence platform, it’s hard to break years of habits and change culture company-wide. Downloading a widget is easy. Changing behaviors is hard.

So what’s the secret to a successful BI implementation? Why do some companies succeed in getting everyone onboard, while others struggle? We turned to Staples to hear how they got everyone excited about their BizFIT platform.

Staples is a household name, famous for inventing the office superstore concept in 1986. Staples operates in more than 25 countries, with 325 million annual visits in North America and more than 200 million transactions each year. Needless to say, Staples has always had a ton of data.

Built on MicroStrategy’s platform and designed by Pandera Systems, BizFIT is Staples’ way to move from an outdated, paper-based analytics process to a mobile solution. Prior to launching the platform, Staples relied on static spreadsheets, with 75 weekly reports and another 175 or so ad-hoc reports. They launched BizFIT in 2015 to great fanfare, and adoption has grown ever since.

Here are five tips for a successful analytics software rollout from Jay Peek, Staples’ Director of Sales, VIBE (Customer Visit Analytics) and Field Reporting.

Set a Clear Goal for the Platform

You can only create what you can define. Start your project by understanding exactly what your users need from the platform. When Staples decided to create BizFIT, they thought about their key goals. Who read each report? Where was their data coming from? After consideration, Staples decided on six key principles for designing the tool. Having a set of clear guidelines helped prevent the project from derailing, and ultimately ensured that the end product would be something people actually used every day.

Have Strong Project Leadership

Don’t let your project be a tragedy of the commons. Assign a dedicated leader or team to the development and rollout for the tool. If a successful rollout is one person’s top priority, she or he will make it everyone’s priority.

Ease the Transition from Spreadsheets to Mobile

Not everyone is a tech whiz. Staples knew that going from spreadsheets printed on paper to a digital, mobile solution would be rough on some folks. To help ease everyone into the new approach, they looked at what people were currently using and designed the tool to have a more traditional, spreadsheet-like look, so it was easier for Excel lovers to adjust to the new system. But that doesn’t mean the tool looked bulky—with BizFIT, Staples’ 75 reports became just 13 screens.

Get Buy-in a Little at a Time

It’s easier to roll a platform out to 300 people than it is to 3,000 people. Start with the audiences who know reporting best and can set the tone for entire departments. Staples started with the company’s leadership teams. Later this month, they will roll the tool out to all of their retail stores.

Create a Little Fanfare (and Training!)

Nothing piques our human curiosity like a little mystery. Staples knew they would need a big reveal to get people excited and eager to adopt the technology. BizFIT became one of the focus’ of the company’s leadership conference, with teasers over WebEx and videos to hype the new tool. On the day of the launch, Staples gave everyone a link to download the software and provided dedicated help desks and a 24/7 helpline to answer questions. They also prioritized injecting fun elements in unexpected ways—sometimes a cheesy T-shirt, headband or dance party at an executive conference can go a long way, too!

Today, customer satisfaction at Staples is on the rise and continuing to grow. BizFIT is used heavily across the company, and employees have developed “page envy” for other departments’ dashboards. Their strategic, thoughtful approach to rolling out a new BI tool shows that software deployments don’t always have to be painful. If you take the time to align on goals, assign strong leadership, and create a rollout plan that gets people excited, you’ll be on your way to success.

Now, Staples has nearly 100 individual BizFIT users across its departments, including loss prevention, US retail, merchants, business services, and finance—along with some friendly competition over which team has the fanciest dashboards.

Since switching to the MicroStrategy platform, Staples has seen a dramatic improvement to the way business is done and static reports are a thing of the past. Metrics are making their way into real-time, in-store interactions, driving holistic conversations about data, results, and behaviors. General managers, who are equipped with MicroStrategy’s mobile solution, are able to have productive conversations with supervisors without leaving the sales floor to check a report. And whether in meetings or on the go, metrics can be sorted and analyzed quickly to answer the right question at the right time.

But Staples isn’t stopping there. The retailer plans to roll out the next version of BizFIT to all retail stores in the coming months—further ensuring everyone has access to a single version of the truth and helping to boost customer service. That’s a big deal, considering improved customer experience would prompt 86 percent of customers to increase their store spending.

Before implementing its BizFIT smart strategy tool, Staples employees needed to complete five steps just to access a reporting tool. Now, it takes seconds to check results—not minutes to dig through links and PDFs. With key decisions made both in the office and on the go, data has empowered Staples to understand where they are now and where they need to take their business next.