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We’re here to help.
Reinvesting in your success, every year as a customer perk.
We know that optimizing your enterprise environments for world-class analytics and mobility requires continuous evolution—that’s why we reimagined your support plan benefits and introduced a suite of consulting engagements available to you as annual perks. Your Enterprise Support benefits let you tap into our proven best practices to help you optimize your use of our leading Intelligence Platform. Every year, you can request complimentary offerings to implement platform upgrades across environments, pilot new business solutions using underutilized product features, and much more at no additional cost.*
Our engagements ensure that your solutions address real business problems, enhance user experience, and allow you to rapidly leverage investments at scale.
Our proven methodology analyzes your business needs and user experience to deliver customized, actionable strategies, all in a matter of days.
Our experts help you get more value using MicroStrategy through annual ecosystem assessments, tailored upgrade advisories, and much more.
Check out some of the many ways you can leverage your Enterprise Support benefits to get more from MicroStrategy.
Upgrade every year with expert help and quickly put the latest platform innovations to use.
Benchmark your capabilities, analyze your system health, and optimize your deployment strategy.
Dive into a strategic goal or challenge and learn best practices to run your Intelligence Program.
Solve a new business challenge with parts of the platform you haven’t fully leveraged.
Ready to implement your upgrade? We’re committed to helping you stay current on the latest innovations from MicroStrategy. That's why your support plan includes expert analysis of your technical foundation, platform configuration, and feature utilization, so we can recommend your best path to production.
Want to know how your enterprise intelligence stacks up? We'll conduct a holistic analysis of how your approach to business challenges and stakeholder needs benchmarks, and recommend enhancements to your technical framework and deployment strategies to help you get the most value out of our Intelligence Platform.
Ready to use the platform to work smarter, not harder? Request advisories from a variety of specialty areas and get detailed best practices to improve user experience with better design, architect your semantic layer to deliver your single version of the truth at scale, and optimize your business and technical results.
Have licenses you aren’t using? Get our experts to design and build a pilot solution that helps you solve new business challenges with parts of the platform you haven’t fully leveraged.
*Enterprise Support benefits are determined by MicroStrategy. Click the link below for further benefit eligibility details or contact your MicroStrategy account team today to learn about your specific eligibility.
A customer may request to receive Enterprise Support services benefits only if (i) the customer holds an active subscription to MicroStrategy Support at the time the request is made and ii) the customer paid required MicroStrategy Support fees during the last four quarters immediately preceding when the request is made as calculated on a rolling basis. Program eligibility and benefits are determined by several factors, including but not limited to the amount of Technical Support services fees paid by the customer in the last four quarters prior to the year in which the customer’s eligibility for specific benefits is effective.
Please contact your MicroStrategy account team to understand which Enterprise Support services you may be eligible to receive and to request delivery of applicable services. Engagements delivered through the Enterprise Support program are scheduled subject to resource availability. MicroStrategy maintains the right to adjust customer eligibility requirements for available benefits at its sole discretion.
Contact us today to learn more about the complimentary consulting you can get with your Enterprise Support benefits. We're here to help you discover the best services for your unique needs, so you can start using your support plan perks to get more from your enterprise technology investments using our leading Intelligence Platform.
Contact us today to:
Apply your hours to get a customized DIY upgrade plan, or have our experts do the work for you.
Explore parts of the platform you aren't fully leveraging and get an enterprise-grade pilot solution for a new business challenge.
Explore all the ways you can put dozens of specialized features, capabilities, and services to work for better results.
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