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Keep your applications running smoothly and minimize risk with industry-leading support.
We know that your business today is often running on all cylinders across the world, and the technology you rely on for your most critical decision-making must do the same. That’s why we’re committed to and investing in your satisfaction with support options tailored for your needs.
Our support engineers bring a wealth of MicroStrategy knowledge to the table to help you achieve high uptime and performance.
Access 24/7 responsiveness for critical issues with support delivered by our global network of MicroStrategy-certified experts.
We are ranked by the Technical Support Industry Association (TSIA) as having the best support fundamentals and self-service capabilities in our industry.
Standard support is included with your maintenance contract, and provides customers with access to software updates, a pre-determined number annual Enterprise Support hours, and two support liaisons that may contact support via portal, email, or telephone. Upgrade to premium support to make the most of your support experience.
Your applications don’t sleep. Neither should your support.
Get a dedicated resource to advocate on your behalf.
Get round-the-clock dedicated support for your mission critical applications.
Signing up for 24/7 telephone support ensures that you have the help you need to resolve performance, stability, or data integrity issues when applying after-hours OS system updates, performing upgrades, or deploying new applications. Two additional Support Liaisons expand the capacity of your internal support team to log, escalate, and resolve cases for your users across multiple lines of business or application teams.
Receive a dedicated Enterprise Support Architect along with all the benefits of the Extended Support plan. Your ESA will learn the details of your environment and use cases so your support liaisons don't waste time providing context when a case arises. Your ESA will also advocate for faster support resolutions and prioritized technology enhancement requests at MicroStrategy.
Three dedicated support engineers will join your ESA to help you achieve 100% uptime for mission critical or customer-facing applications. Your ESA will also conduct proactive environment tuning in addition to case escalations and progress tracking, and your support engineers will help minimize downtime by processing and resolving cases faster and identifying root causes to avoid recurring issues.
Did you know that your support plan includes access to consulting engagements you can request as a complimentary customer perk?
Learn more about the expertly crafted offerings you can receive as Enterprise Support benefits—and implement your upgrade, optimize your design to enhance user experience, pilot new capabilities, and much more.
Explore perks you get when you upgrade to premium support and compare how the standard support included in your maintenance plan stacks up.
Refer to the suite of best practices available in our extensive knowledge base on MicroStrategy Community, log and manage cases, and more.
Explore our knowledge base and share expertise with MicroStrategy users worldwide.
Learn how long releases will be supported and how to migrate or upgrade your MicroStrategy implementation.
Find the latest install and support information about your data sources.
Get in touch with your regional support center to speak with an expert.
Log in to manage cases and requests through to resolution.
Our global MicroStrategy Services team provides industry-leading support that helps you achieve system performance, availability, uptime, and feature actualization goals-so you can maintain a solid foundation for enterprise analytics at scale.
Contact us today to:
Explore how our premium support tiers provide dedicated support architects and engineers who know the ins and outs of your environment.
Learn how we deliver 24/7 coverage on a global scale working with experts based in regional support centers across time zones.
Staff more support liaisons across your top business markets to ensure your team can always reach out for support.
Thank you for your interest in MicroStrategy Services.
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