Customer Support

Technical support that ensures the success of your business intelligence investment.

Support Services

Minimize risk and keep your applications running smoothly.

We know that your business today is often running on all cylinders across the world, and the technology you rely on for your most critical decision-making must do the same. That’s why we’re committed to and investing in your satisfaction with support options right-sized for your needs.

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Industy standard support

We are ranked by the Technical Support Industry Association (TSIA) as having the best support fundamentals and self-service capabilities in our industry.

How We Can Help

Insurance for your investments with expert help when you need it.

Standard and Premium Support

A subscription to Standard Support services provides customers with access to software updates as well as a pre-determined number of hours of Enterprise Support annually. Upgrade to Premium support to extend and enhance your support options with more liasons, increased enterprise support hours, and even dedicated support engineers.

Learn more and compare support options

Enterprise Support Program

As a MicroStrategy customer, you now get access to expertly crafted services—at no additional cost*. Customers are eligible to receive up to a pre-determined number of hours of Enterprise Support annually. For cost-effective, on-going access to MicroStrategy expertise, additional Enterprise Support hours can be purchased on an hourly basis to perform assessment, advisory, pilot or upgrade engagements.

Learn more about the benefits we offer

Product Release Support Lifecycle

Take a look at our product release cycle, find out how long releases will be supported, and learn more about how to migrate or upgrade your MicroStrategy implementation to take advantage of the latest platform features and capabilities.

Learn more

Get Support

Ready to get started with Support Services? Contact us to request assistance or learn more about your coverage, or view current support contacts and resources.

Get Started with Support Services

Our global MicroStrategy Services team is committed to providing you with the services, support, and education you need to be successful—both today and in the years ahead.

Contact us today to:

  • Request more information

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  • Upgrade your coverage

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