Skip to Content

Upgrade Support

Compare premium support benefits.

Compare Support Plans

See how your benefits stack up and read our brochure to learn more.

 
Standard* Extended Premier Elite
Multi-Channel Support:
Connect with our experts via online portal, telephone, or email to manage cases during standard business hours.
 Yes Yes Yes Yes

Software Update Access:

Download platform releases, updates, patches, and more when they are made available in a centralized, easy-access source.

Yes Yes Yes Yes

Dedicated Support Liaisons:

Increase your team's capacity with more resources who can work directly with our support experts to resolve cases.

2 4 6 8

Architect Education Passes:

Access our entire online catalog, persona-based certifications, and the Expert.Now video service with your premium support subscription. 

0 4 6 8

24x7 Support for P1 and P2 Issues:

Access round-the-clock support for critical issues that may arise during your after-hours deployment and migration cycle.

 

Yes Yes Yes

Dedicated Enterprise Support Resource:

Use your extra ES hours to escalate and expedite resolutions, hold regular office hours, and much more. 

    Eligible for up to 200 ES resource hours per year Eligible for up to 400 ES resource hours per year

Weekly Case Management Meetings:

Leverage your ESA as a centralized support resource who actively manages your open caseload to closure.

    Yes Yes

Resolutions by Dedicated Support Engineers:

Collaborate with dedicated support technicians to troubleshoot issues, determine the best solutions, and resolve your cases.

      Yes

 

* This plan is automatically included through your annual maintenance.

Upgrade your support plan.

Our global MicroStrategy Services team provides industry‑leading support that helps you achieve system availability and uptime goals—so you can maintain a solid foundation for enterprise analytics at scale.

Get started with an upgrade

Click the link below and your account manager will contact you about upgrading your plan shortly.