Published: September 04, 2020 • 390 Views • Subtitles: EN

How to Send Mobile Device Logs to Support

Knowledge Base: <a href="https://community.microstrategy.com/s/article/KB37842-How-to-gather-MicroStrategy-Mobile-Device-logs-from-iPad?language=en_US#:~:text=Under%20Logging%2C%20click%20View%20Log,case%20number%20in%20the%20subject.">How to Gather MicroStrategy Mobile Device Logs on iPad
Knowledge Base: <a href="https://community.microstrategy.com/s/article/KB276496-Best-practices-for-collecting-the-MicroStrategy-Mobile?language=en_US">Best Practices for Collecting Mobile Logs
Knowledge Base: <a href="https://community.microstrategy.com/s/article/KB274946-How-to-send-in-logs-to-MicroStrategy-Technical-Support?language=en_US">How to Send in Logs to MicroStrategy Technical Support
Knowledge Base: <a href="https://community.microstrategy.com/s/article/New-categorized-device-logs-for-MicroStrategy-Mobile-apps?language=en_US">New Categorized Device Logs

This video shows how to generate mobile device logs which the MicroStrategy Mobile application is installed. We will walk you through to help you find the logs location on the device. You will also learn how to change their logging level, and how to send the mobile devide logs to the MicroStrategy Technical Support via email.

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