Enterprise Support Program

Receive complimentary services engagements to help you drive more value—powered by your Intelligence Platform.

We want to help you achieve Intelligence Everywhere™. That’s why your support plan benefits include access to complimentary services engagements designed to help you do more with MicroStrategy.

Each year, you can request upgrade, advisory, or pilot projects delivered by our experts to help you modernize your user experience, boost performance, and increase adoption—and you’re eligible to receive these engagements through your maintenance plan at no added cost*. Get in touch with your account team today to learn how our experts can help modernize your analytics experience using the latest features, explore strategies to extend the impact of your intelligence solutions, enhance your implementation to optimize performance, and much more.

*Enterprise Support benefits are determined by MicroStrategy.

 Learn more about eligibility

Get More Value with Enterprise Support.

Upgrade Your Platform

Unlock the power of MicroStrategy 2021 with help from certified experts. We will seamlessly upgrade you to our latest release with no disruption to your users. In no time, you’ll benefit from hundreds of security enhancements and performance optimizations—and you’ll be ready to rapidly put new features to use.

Modernize Your Experience

Leverage our experts to modernize a mission-critical application or pilot a new production-ready solution leveraging the latest features and capabilities offered by your platform. We can also optimize your user experience for both web and mobile—using Dossier®, Library®, HyperIntelligence™, and more.

Extend Your Analytics

Innovate faster and address unique business challenges with customized solutions that embed data and analytics directly into the websites, applications, and tools where you work—integrating your single version of the truth into everywhere you do business.

Optimize Your Deployment

Ask our experts to fine-tune your platform configuration and system infrastructure for peak performance and best-in-class security at scale. If you’re considering a move to the cloud, we can even concurrently migrate your environment and upgrade your platform in just a matter of weeks.

Enterprise Support Eligibility

A customer may request to receive Enterprise Support services benefits only if (i) the customer holds an active subscription to MicroStrategy Support at the time the request is made and (ii) the customer paid required MicroStrategy Support fees during the last four quarters immediately preceding when the request is made as calculated on a rolling basis. Program eligibility and specific benefits are determined by several factors, including but not limited to the amount of Technical Support services fees paid by the customer in the last four quarters prior to the year in which the customer’s eligibility is effective.

Please contact your MicroStrategy account team to understand which Enterprise Support benefits you may be eligible to receive and to request delivery of applicable services. Engagements delivered through the Enterprise Support program are subject to resource availability. MicroStrategy maintains the right to adjust customer eligibility requirements for available benefits at its sole discretion.

We’re ready to work with you.