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Support Contacts

North America

Email

support@microstrategy.com

Create a Case

https://community.microstrategy.com/s/support-create-case

Hours

9 a.m. - 7 p.m. (EST), M-F (except holidays)

Fax

703.842.8709

Phone

703.848.8700

Europe, Middle East, and Africa

Email

eurosupp@microstrategy.com

Create a Case

https://community.microstrategy.com/s/support-create-case

Fax

+44 (0) 208 711 2525

Hours

United Kingdom: 9 a.m. - 6 p.m. (GMT), M-F (except holidays)
EMEA (except UK): 9 a.m. - 6 p.m. (CET), M-F (except holidays)

Phone

Belgium +32 2792 0436
France +33 17 099 4737
Germany +49 22 16501 0609
Ireland  +353 1436 0916
Italy +39 023626 9668
Poland +48 22 459 52 52
Scandinavia & Finland +46 8505 20421
Spain +34 91788 9852
The Netherlands +31 20 794 8425
UK +44 (0) 208 080 2182
International Distributors +44 (0) 208 080 2183

Asia Pacific

Email

apsupport@microstrategy.com

Create a Case

https://community.microstrategy.com/s/support-create-case

Hours

Asia Pacific (except Japan and Korea): 7 a.m. - 6 p.m. (Singapore), M-F (except holidays)
Japan and Korea: 9 a.m. - 6 p.m. (Tokyo), M-F (except holidays)

Phone

Asia Pacific (Chinese)

Phone: +86 571 8526 8067

Fax: +86 571 8848 0977

Australia (English) Phone: +61 2 9333 6499
Japan

Phone: +81 3 3511 6720

Fax: +81-3-3511-6740

Korea

Phone: +82 2 560 6565

Fax: +82-2-560-6555

Singapore (English)

Phone: +65 3163 8346

Fax: +65 3163 8477

Latin America

Email

latamsupport@microstrategy.com

Create a Case

https://community.microstrategy.com/s/support-create-case

Hours

Latin America (except Brazil): 9 a.m. - 7 p.m. (Buenos Aires), M-F except holidays
Brazil: 9 a.m. - 6 p.m. (Sao Paulo), M-F except holidays

Phone

Latin America (except Brazil and Argentina) + 54 11 5222 9360
Brazil +55 0800 761 2519
Argentina 0800 666 2831

Maintenance Renewal

MicroStrategy's Maintenance Renewal Team addresses all questions regarding your existing maintenance renewal agreement with MicroStrategy. Contact the Maintenance Renewal Team in the following ways:

North America

Email MicroStrategyMaintenanceRenewal@microstrategy.com
Fax 703.842.8709
Phone 703.848.8700

Latin America

Contact MicroStrategyMaintenanceRenewal@microstrategy.com

Europe, Middle East, and Africa

Please contact your respective country sales office. You may also contact the EMEA Maintenance Manager at +44 (0)208 396 0075

Note: If the Support Liaison is unable to reach MicroStrategy Technical Support by phone during these hours, they have the option to send an email, fax, log a case via the Online Support Interface, or leave a detailed voice mail. Support Liaisons should contact the Support Center from which they obtained their MicroStrategy Software Licenses. In the case of Multi-Continent Support, Support Liaisons should contact the Support Center to which they have been designated. The individual Technical Support Centers are closed on certain public holidays. In North America, these holidays reflect many U.S. national holidays. In Europe, Asia Pacific, and Latin America, these holidays reflect the national public holidays in each country.