Support Contacts

North America

Email	support@microstrategy.com
Create a Case	https://community.microstrategy.com/s/support-create-case
Hours	9 a.m. - 7 p.m. (EST), M-F (except holidays)
Fax	703.842.8709
Phone	703.848.8700

Europe, Middle East, and Africa

Email	eurosupp@microstrategy.com
Create a Case	https://community.microstrategy.com/s/support-create-case
Fax	+44 (0) 208 711 2525
Hours	United Kingdom: 9 a.m. - 6 p.m. (GMT), M-F (except holidays) EMEA (except UK): 9 a.m. - 6 p.m. (CET), M-F (except holidays)
Phone	Belgium	+32 2792 0436
	France	+33 17 099 4737
	Germany	+49 22 16501 0609
	Ireland	+353 1436 0916
	Italy	+39 023626 9668
	Poland	+48 22 459 52 52
	Scandinavia & Finland	+46 8505 20421
	Spain	+34 91788 9852
	The Netherlands	+31 20 794 8425
	UK	+44 (0) 208 080 2182
	International Distributors	+44 (0) 208 080 2183

Asia Pacific

Email	apsupport@microstrategy.com
Create a Case	https://community.microstrategy.com/s/support-create-case
Hours	Asia Pacific (except Japan and Korea): 7 a.m. - 6 p.m. (Singapore), M-F (except holidays) Japan and Korea: 9 a.m. - 6 p.m. (Tokyo), M-F (except holidays)
Phone	Asia Pacific (Chinese)	Phone: +86 571 8526 8067 Fax: +86 571 8848 0977
	Australia (English)	Phone: +61 2 9333 6499
	Japan	Phone: +81 3 3511 6720 Fax: +81-3-3511-6740
	Korea	Phone: +82-2-538-5568
	Singapore (English)	Phone: +65 3163 8346

Latin America

Email	latamsupport@microstrategy.com
Create a Case	https://community.microstrategy.com/s/support-create-case
Hours	Latin America (except Brazil): 9 a.m. - 7 p.m. (Buenos Aires), M-F except holidays Brazil: 9 a.m. - 6 p.m. (Sao Paulo), M-F except holidays
Phone	Latin America (except Brazil and Argentina)	+ 54 11 5222 9360
	Brazil	+55 0800 761 2519
	Argentina	0800 666 2831

Cloud

Email	cloudsupport@microstrategy.com
Create a Case	https://community.microstrategy.com/s/support-create-case
Phone	1-855-221-6787 (24x7 assistance)

Maintenance Renewal

MicroStrategy's Maintenance Renewal Team addresses all questions regarding your existing maintenance renewal agreement with MicroStrategy. Contact the Maintenance Renewal Team in the following ways:

North America	Email	MicroStrategyMaintenanceRenewal@microstrategy.com
	Fax	703.842.8709
	Phone	703.848.8700
Latin America	Contact MicroStrategyMaintenanceRenewal@microstrategy.com
Europe, Middle East, and Africa	Please contact your respective country sales office. You may also contact the EMEA Maintenance Manager at +44 (0)208 396 0075

Note: If the Support Liaison is unable to reach MicroStrategy Technical Support by phone during these hours, they have the option to send an email, fax, log a case via the Online Support Interface, or leave a detailed voice mail. Support Liaisons should contact the Support Center from which they obtained their MicroStrategy Software Licenses. In the case of Multi-Continent Support, Support Liaisons should contact the Support Center to which they have been designated. The individual Technical Support Centers are closed on certain public holidays. In North America, these holidays reflect many U.S. national holidays. In Europe, Asia Pacific, and Latin America, these holidays reflect the national public holidays in each country.

We’re ready to work with you.