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support@microstrategy.com | |
Create a Case |
https://community.microstrategy.com/s/support-create-case |
Hours |
9 a.m. - 7 p.m. (EST), M-F (except holidays) |
Fax |
703.842.8709 |
Phone |
703.848.8700 |
eurosupp@microstrategy.com | ||
Create a Case |
https://community.microstrategy.com/s/support-create-case | |
Fax |
+44 (0) 208 711 2525 | |
Hours |
United Kingdom: 9 a.m. - 6 p.m. (GMT), M-F (except holidays) EMEA (except UK): 9 a.m. - 6 p.m. (CET), M-F (except holidays) |
|
Phone |
Belgium | +32 2792 0436 |
France | +33 17 099 4737 | |
Germany | +49 22 16501 0609 | |
Ireland | +353 1436 0916 | |
Italy | +39 023626 9668 | |
Poland | +48 22 459 52 52 | |
Scandinavia & Finland | +46 8505 20421 | |
Spain | +34 91788 9852 | |
The Netherlands | +31 20 794 8425 | |
UK | +44 (0) 208 080 2182 | |
International Distributors | +44 (0) 208 080 2183 |
apsupport@microstrategy.com | ||
Create a Case |
https://community.microstrategy.com/s/support-create-case | |
Hours |
Asia Pacific (except Japan and Korea): 7 a.m. - 6 p.m. (Singapore), M-F (except holidays) Japan and Korea: 9 a.m. - 6 p.m. (Tokyo), M-F (except holidays) |
|
Phone |
Asia Pacific (Chinese) | Phone: +86 571 8526 8067 Fax: +86 571 8848 0977 |
Australia (English) | Phone: +61 2 9333 6499 | |
Japan | Phone: +81 3 3511 6720 Fax: +81-3-3511-6740 |
|
Korea | Phone: +82-2-538-5568 | |
Singapore (English) | Phone: +65 3163 8346 |
latamsupport@microstrategy.com | ||
Create a Case |
https://community.microstrategy.com/s/support-create-case | |
Hours |
Latin America (except Brazil): 9 a.m. - 7 p.m. (Buenos Aires), M-F except holidays Brazil: 9 a.m. - 6 p.m. (Sao Paulo), M-F except holidays |
|
Phone |
Latin America (except Brazil and Argentina) | + 54 11 5222 9360 |
Brazil | +55 0800 761 2519 | |
Argentina | 0800 666 2831 |
cloudsupport@microstrategy.com | |
Create a Case |
https://community.microstrategy.com/s/support-create-case |
Phone |
1-855-221-6787 (24x7 assistance) |
MicroStrategy's Maintenance Renewal Team addresses all questions regarding your existing maintenance renewal agreement with MicroStrategy. Contact the Maintenance Renewal Team in the following ways:
North America |
MicroStrategyMaintenanceRenewal@microstrategy.com | |
Fax | 703.842.8709 | |
Phone | 703.848.8700 | |
Latin America |
Contact MicroStrategyMaintenanceRenewal@microstrategy.com | |
Europe, Middle East, and Africa |
Please contact your respective country sales office. You may also contact the EMEA Maintenance Manager at +44 (0)208 396 0075 |
Note: If the Support Liaison is unable to reach MicroStrategy Technical Support by phone during these hours, they have the option to send an email, fax, log a case via the Online Support Interface, or leave a detailed voice mail. Support Liaisons should contact the Support Center from which they obtained their MicroStrategy Software Licenses. In the case of Multi-Continent Support, Support Liaisons should contact the Support Center to which they have been designated. The individual Technical Support Centers are closed on certain public holidays. In North America, these holidays reflect many U.S. national holidays. In Europe, Asia Pacific, and Latin America, these holidays reflect the national public holidays in each country.