Accessible Analytics Improve Operational Performance

Give Sales, Human Resources, and Contact Centers a 360-Degree View

Accessing analytics tools that are independent of operational applications is a challenge for line-of-business personnel. When employees have to switch systems, they lose time and energy that can have a pronounced effect on the bottom line. Integrating analytic and operational systems requires a new approach to embedded analytics that brings just in time, actionable data to LOB practitioners, the benefits of which include:

• Improving customer satisfaction for call centers
• Increasing the effectiveness of sales teams, or
• Boosting employee satisfaction and retention

LOB employees gain from contextual, actionable analytics surfaced directly in their operational applications like Salesforce, Office, Workday, or contact center applications—and even on their mobile device. Join this webinar to see the latest from Ventana Research on the data challenges faced by the Call Center, in Sales, and in HR—and learn how a 360° view of customers and employees can address these challenges.