Published: February 03, 2022  •  863 Views

Orange: Switch Contact Centers into HyperIntelligent Mode

Orange deployed HyperIntelligence Cards at its contact centers—which translated to shorter call times, higher customer satisfaction, and a streamlining of managers’ workflows.

As a global leader in telecommunications, Orange is innovating a new solution to better serve millions of customers. The company deployed HyperIntelligence Cards at its contact centers—which translated to shorter call times, greater collaboration, higher customer satisfaction, and a streamlining of managers’ workflows. Join this session to learn more about their solution and get a detailed look at this technology in action.

 

Watch this session to see learn:

  • How a global leader in telecommunications implemented a new analytics solution to better serve millions of customers
  • How HyperIntelligence cards can drive greater collaboration and higher customer satisfaction 
  • How call centers efficency can be optimized with MicroStrategy
     

Speakers:

  • Alain Bozonnat, Head of Data Factory, Orange

Pilot HyperIntelligence in 1 week!

Getting started with HyperIntelligence is easier than you think. See how quick and easy it is to deploy your first HyperIntelligence Card.

World 2022 Success Stories - Part 1

0/5 videos | 3H 11M 47S total runtime