Orange: Switch Contact Centers into HyperIntelligent Mode

As a global leader in telecommunications, Orange is innovating a new solution to better serve millions of customers. The company deployed HyperIntelligence Cards at its contact centers—which translated to shorter call times, greater collaboration, higher customer satisfaction, and a streamlining of managers’ workflows. Join this session to learn more about their solution and get a detailed look at this technology in action.

Watch this session to see learn:

• How a global leader in telecommunications implemented a new analytics solution to better serve millions of customers
• How HyperIntelligence cards can drive greater collaboration and higher customer satisfaction 
• How call centers efficency can be optimized with MicroStrategy
   

Speakers:

• Alain Bozonnat, Head of Data Factory, Orange