Published: February 03, 2022  •  330 Views

Orange Switches its Call Centers to HyperIntelligent Mode

Orange deployed HyperIntelligence Cards at its contact centers—which translated to shorter call times, higher customer satisfaction, and a streamlining of managers’ workflows.

As a global leader in telecommunications, Orange is innovating a new solution to better serve millions of customers. The company deployed HyperIntelligence Cards at its contact centers—which translated to shorter call times, greater collaboration, higher customer satisfaction, and a streamlining of managers’ workflows. Join this session to learn more about their solution and get a detailed look at this technology in action.

 

Watch this session to see learn:

  • How a global leader in telecommunications implemented a new analytics solution to better serve millions of customers
  • How HyperIntelligence cards can drive greater collaboration and higher customer satisfaction 
  • How call centers efficency can be optimized with MicroStrategy
     

Speakers:

  • Alain Bozonnat, Head of Data Factory, Orange

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World 2022 Success Stories - Part 1

0/5 videos | 3H 11M 47S total runtime