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AI in Analytics: How to Achieve 3x ROI

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The MicroStrategy Team

October 17, 2024

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AI investments yield an impressive return of $3.50 for every $1 spent, according to a Microsoft-sponsored study. Yet, many organizations focus narrowly on the hard returns of AI technologies—those directly linked to profitability. These include revenue growth, cost reduction, time savings, and risk mitigation.

However, it's important to recognize that soft returns, while often less emphasized, are also important for long-term success. These include enhanced employee engagement, increased end-user productivity, improved customer experiences, and accelerated enterprise innovation.

Organizations can only fully leverage the ROI of AI by embracing both hard and soft returns. This can transform it from a mere tool for profit into a catalyst for holistic growth and competitive advantage.

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How AI Improves Data Analytics

On a fundamental level, AI accelerates data processing, scales seamlessly, and delivers real-time insights. It democratizes data analysis, enabling a broader spectrum of employees to contribute to data-driven decision-making within organizations.

The three ways in which AI enhances workflows include:

1. Smart(er) Data Preparation

AI analytics collects data from vast sources like customer databases, social media, and IoT devices. AI systems can clean and transform data much faster than data scientists. Plus, AI-powered analytics automatically detect and handle outliers. For example, in the context of retailers, this could be unusually large purchases that skew results.

2. Advanced Pattern Recognition

Sophisticated AI algorithms can spot complex patterns humans miss. For example, a financial services company can use machine learning to find fraudulent transactions. It does this by analyzing many features in real time. Additionally, these models can adapt over time as new fraud patterns emerge.

3. Actionable Insights and Automation

Beyond just providing information, AI data analysis offers specific recommendations and can even automate decisions. For example, an online store might use AI to suggest products for each user. It can also change prices based on demand and manage inventory in warehouses.

Examples Where AI Analytics Drives ROI

These real-life examples show how AI in analytics can lead to both qualitative and quantitative business benefits:

  • Customer Insights and Personalization

AI-powered predictive customer behavior effortlessly anticipates customers' needs. For instance, an e-commerce platform can predict when a customer is likely to purchase running shoes based on their previous buying frequency and recent website visits.

In another case, artificial intelligence can help streaming services suggest new shows that match users' tastes. It can also send push notifications when users are most likely to watch. This level of personalization enhances the user experience and boosts engagement metrics, potentially increasing viewer retention by up to 30% and reducing subscriber churn rates.

  • Operational Efficiency

Predictive maintenance in manufacturing can leverage sensor data to anticipate equipment issues before they escalate. For instance, automotive manufacturers employ AI to analyze vibration patterns in assembly line robots to forecast potential failures weeks in advance. MathCo reports this approach reduces maintenance costs by up to 25% while increasing machine availability by 20%.

In supply chain management, AI-driven optimization allows for dynamic inventory adjustment. Major grocery retailers utilize machine learning algorithms to forecast demand for perishables, considering variables such as weather patterns, local events, and historical sales data. This nuanced strategy reduces food waste by up to 50% while ensuring popular items remain in stock.

  • Risk Management and Fraud Detection

AI-powered real-time anomaly detection in the banking sector spots subtle patterns that might escape traditional rule-based alerts. For example, banks can identify a series of small transactions followed by a large withdrawal as potential fraud. This sophisticated approach reduces false positives by 60% while boosting fraud detection rates.

The insurance industry is also reaping benefits from AI-enhanced underwriting processes to develop more nuanced risk profiles. Car insurance companies now consider factors like driving behavior (tracked through telematics), social media activity, and credit scores to fine-tune their policy pricing. Insurers now offer competitive rates to low-risk drivers and potentially decrease their loss ratios by up to 5%.

  • Product Innovation

Imagine a car manufacturer using advanced analytics to sift through social media chatter, warranty claims, and dealer feedback. This multi-pronged data approach might uncover a common frustration among SUV owners–difficulty accessing the third row of seats. Armed with this insight, designers can create more accessible layouts that address customer concerns and drive sales.

For mobile app developers, AI helps with testing on a large scale. Instead of doing a few A/B tests, companies can now check hundreds of small changes in UI design at the same time. This includes things like button placements and color schemes. Such a granular approach to optimization boosts user retention by 15%.

Tips to Boost ROI in Analytics

A recent McKinsey study revealed that nearly a quarter of C-suite executives are personally leveraging generative AI tools in their work, and the technology is already prominently featured on board agendas for widespread implementation.

Given this rapid adoption at the highest levels of corporate leadership, a critical question emerges: How can businesses maximize their return on investment (ROI) in AI analytics?

  • A Strategic Approach: Define clear business objectives that align with business goals to ensure AI initiatives drive meaningful outcomes.

  • Prioritize Data Quality and Accessibility: Clean, well-organized data is the foundation of effective AI analytics. Invest in data governance and infrastructure to make data easily available to AI systems.

  • Build Cross-functional Teams: A diverse skill set enables holistic problem-solving and ensures AI solutions address real business needs.

  • Consider Ethical Implications: Establish guidelines for responsible AI use, addressing bias, privacy, and transparency.

  • Evaluate Regularly: Check how well the AI is performing using set metrics—and gather feedback from users. Be ready to refine your approach as you learn from real-world applications.

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MicroStrategy ONE Drives AI ROI

The future of business analytics is inseparable from AI, offering significant rewards to organizations that embrace this technology. Our data analytics platform, MicroStrategy ONE, exemplifies this potential, serving diverse sectors, including government, retail, finance, and healthcare.

Its predictive analytics and data visualization capabilities cater to all users, not just data experts, democratizing data-driven decision-making across organizations. Trusted by industry leaders like Sony, Visa, and Pfizer, MicroStrategy ONE demonstrates how AI-powered analytics can boost business ROI across various domains. 

To learn how MicroStrategy ONE can help you get 3x ROI with AI analytics, visit our website. You can also contact us for a demo today.


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