Customer support

Technical support that ensures the success of your business intelligence investment.

Technical support packages

We provide you support to cover your entire platform, whether deployed on-premise or in our Secure Cloud.

On-Premises Support Offerings

Standard

On-Demand Customer Support

Extended

24x7 Coverage

Secure Cloud Support Offerings

Premier

24x7 Coverage and Assigned Resources

Elite

Industry-Leading Response Times and Assigned Support Experts

Portal / Email / Telephone
Community and Knowledge Base
Software Updates
Support Liaisons 2 4 6 8
Initial Response Time 24 Hours 24 Hours 2 Hours 1 Hour
24x7 Telephone Support
Localized Support
Technical Account Manager
Weekly Case Management Meetings
Assigned Support Engineer
Customer Site Visits 2
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Resources

MicroStrategy Technology Services ensures the success of your investment in our technology. We provide unmatched service to our worldwide customers and partners through commitment to customer satisfaction and dedication to personalized support.

Contact support

MicroStrategy customers who have a current maintenance contract or who are in their evaluation period have access to technical support.

Technical support contact details by region »

Community

The community is an extensive online forum and knowledge bank where you can network with your MicroStrategy and business intelligence peers. Use it to share implementation experiences and best practices, exchange ideas and troubleshoot issues with our experts and other MicroStrategy users from around the world.

Visit community »

Download site

The download site is the online repository for all MicroStrategy products. It is available to MicroStrategy employees, distributors, partners and customers with a software license agreement and/or a maintenance agreement.

Visit download site »

MicroStrategy developer zone

The MicroStrategy developer zone is a collaborative environment designed for MicroStrategy customers, VARs, OEMs, and SIs to utilize and experience the power of MicroStrategy SDK. Note: you must be a named user of the MicroStrategy SDK.

Browse resources »

MicroStrategy beta programs

Customers who have a current premium support contract can apply to join the MicroStrategy beta programs.

Learn more »

Policies and procedures

The technical support policies and procedures document provides a framework for effective engagement on support issues.

Download document »

What customers are saying about MicroStrategy support