MicroStrategy Managed Services

Improve the Quality and Reliability of your BI Operations
and preserve your Business Intelligence Investment

Managed Services

MicroStrategy Managed Services offers a proactive approach to administering business intelligence environments. Improving the quality and reliability of your MicroStrategy BI operations by outsourcing the day-to-day IT administration and management responsibilities to our Managed Services experts.

MicroStrategy Managed Services:

  • Comprehensive range of BI administrative activities for your full BI production environment
  • Priority management, processing, and resolution of all your technical support cases
  • Value-added services such as break-fix, report and dashboard enhancements, and 24x7x365 support coverage
  • Our teams are experienced and follow a best-practice approach for executing MicroStrategy BI administration, architecture, maintenance, and deployment tasks. Dedicated support teams understand your BI environment and all members are MicroStrategy-certified experts
  • We offer the highest level of Microstrategy platform support coverage in the industry. Managed Services seamlessly blends BI Administration with MicroStrategy's world class Premium Support services
  • Designed for both cloud-based and on-premise deployments, our offering is designed to ensure smooth, reliable operations of your production environment
  • Under Managed Services, we bring the full breadth of MicroStrategy's Customer Support and Consulting Services together to provide you with a comprehensive coverage program at a cost-effective price point.

Advantages of Managed Services:

  • World-class and worry-free. The best of MicroStrategy support is combined into one comprehensive offering that is focused on maintaining your core BI environment.
  • More than just BI administration, Managed Services combines all customer care activities into one program that provides ensures an efficient, stable and reliable production BI environment
  • Lower cost of ownership through improved BI management practices and operational efficiencies
  • A BI support footprint allows your valuable IT resources to be focused on your strategic initiatives and internal customer service needs
  • Proactive monitoring, incident prevention and round-the-clock BI management provided through MicroStrategy Enterprise Manager provides you with more information and greater insight than ever before into how your business intelligence environment is performing and responding
  • Competitive monthly cost structure / predictable and affordable
  • Scalable coverage plans and resource models expand as needed on-demand or as your BI usage expands over time
Services Preferred Enhanced Standard
Priority involvement in beta programs      
Priority handling of reported incidents      
Critical issue notification      
Priority bug evaluation      
Maintenance window - ahead of business day      
Break fixes, enhancements, sustaining development      
24x7x365 on-call support, critical incident management      
Dedicated MicroStrategy consultant deployed onsite (M-F)      
24x7 proactive environment monitoring      
BI administration - application maintenance      
BI administration - privilege & security administration      
BI administration - Intelligence Server configuration management      
BI administration - application management      
Upgrade planning & scoping      
Weekly status reports      
Multi-channel communications      
Knowledge Base access      
Offshore support - Global MicroStrategy Operations Center      
Customer-designated managed services liaisons 4 3 2
Additional on-site resources option option option

Standard Managed Services

Standard Managed Services includes:

  • Dedicated Managed Services Lead on-site with your IT teams - Monday to Friday
  • 24/7/365 access to the Knowledge Base
  • Multiple contact channels: telephone, e-mail, fax, and online (chat, IM if supported)
  • Regular, recurring status reports and updates available on-demand
  • Proactive, 24x7 monitoring & data analysis of live system activities
  • Full scope of BI Administrative Services (see brochure for details)
  • Support for upgrade planning and scoping
  • Proactive Incident Management. Your Managed Services Lead will serve as the primary escalation contact and liaison with Support. They will drive priority focus to reported cases and facilitate resolution through to completion.
  • Recurring project status conference calls

Enhanced Managed Services

Enhanced Managed Services offers all the benefits of Standard Managed Services, plus:

  • Maintenance Window: 4-hour window ahead of core business day to perform recurring and/or schedules BI administrative services, allowing for uninterrupted execution of critical administration tasks without system disruption during core business hours
  • 24/7/365 critical technical support (English only)
  • Break-fix / Enhancements / Sustaining development services available for production components (Reports, Dashboards, etc.)

Preferred Managed Services

Preferred Managed Services offers all the benefits of Standard Managed Services, plus:

  • Priority assignment of reported cases to dedicated Tech Support Engineer (case-by-case basis). Accelerated resolution of cases by our most senior Support resources.
  • Priority involvement and participation in beta programs
  • Priority evaluation of platform bugs
  • Critical issue notification
  • Maintenance Window: 4-hour window ahead of core business day to perform recurring and/or schedule BI Administrative services. Allows for uninterrupted execution of critical administration tasks without system disruption during core business hours
  • 24/7/365 critical technical support (English only)
  • Break-fix / Enhancements / Sustaining development services available for production components (Reports, Dashboards, etc.)

Microstrategy offers three distinct Managed Services packages designed to provide superior support and ensure the operational excellence of your business intelligence environment. Each package provides you with the coverage options and services to best suit your needs at an affordable, predictable price point.

We offer a variety of term lengths and payment options that can be tailored to suit your specific goals and budget.

For more information, contact MicroStrategy Managed Services today!

MicroStrategy Managed Services Contact Information

MicroStrategy customers who have a current maintenance contract and who have an active Managed Services Support agreement have access to Managed Services Contacts. See Managed Services Contact details by region »

MicroStrategy Knowledge Base

The MicroStrategy Knowledge Base consists of thousands of documents written by MicroStrategy developers, engineers and consultants. Technical Notes that range in scope from product architecture to project implementation. The goal of the Knowledge Base is to provide MicroStrategy customers, partners and distributors with an exhaustive, easily searchable technical knowledge repository providing 24x7x365 online technical support. The Knowledge Base also hosts MicroStrategy's Product Manuals, Product Readmes and Release Notes, the Widget Library and Dashboard Templates.

MicroStrategy Discussion Forum

The MicroStrategy Discussion Forum is an easy-to-use, extensive online community where you can network with your MicroStrategy and Business Intelligence peers. Use it to share implementation experiences and best practices, exchange ideas and troubleshoot issues with other MicroStrategy users from around the world.

Online Case Management

The Online Case Management system allows designated Support Liaisons to create new support cases and update existing support cases online 24x7x365. These users are also able to manage other users from their organization, including creating new users and assigning Knowledge Base or Support Liaison access to existing users. Note that the Online Case Management features are available only to designated Support Liaisons.

MicroStrategy Developer Zone

The MicroStrategy Developer Zone is a collaborative environment designed for MicroStrategy customers, VARs, OEMs, and SIs to utilize and experience the power of MicroStrategy SDK. The MicroStrategy Developer Zone provides access to valuable resources such as the MicroStrategy Developer Library, samples, and resource files. It supports the latest as well as all previous versions of MicroStrategy SDK. Note that access to the MicroStrategy Developer Zone is restricted to named users of the MicroStrategy SDK; look for "MSDZ" under Developer Resources on the MicroStrategy Support Site.

Policies & Procedures

The MicroStrategy Technology Services team looks forward to working with you. The MicroStrategy Managed Services Policies & Procedures document provides a framework for effective engagement on support issues.