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MicroStrategy Express is retiring

Thank you for using MicroStrategy Express. We hope you have found it a valuable tool in exploring and visualizing your data. Now join us to welcome in the era of MicroStrategy Desktop for Mac and PC!

MicroStrategy Express will be retired at the end of June 2015

In preparation for the release of MicroStrategy 10, the next generation of our powerful self-service business analytics and data visualization product suite, we have some important news: support for MicroStrategy Express will be retired at the end of June 2015. We are committed to helping you make the transition from Express as smooth as possible. In order to preserve any MicroStrategy Express dashboards or information, we encourage you to back up files to a local machine within this time frame (end of June 2015).

For guidance on how to back up your MicroStrategy Express dashboards, please refer to the FAQ below:

MicroStrategy Express is retiring

What you need to know

When will the MicroStrategy Express service be retired?

End of June 2015, at which time all accounts will be terminated and you will no longer have access to your teams and dashboards on that account. All information on the MicroStrategy Express service, including user accounts, dashboards, and data will be deleted.

Can I backup all my dashboards on my MicroStrategy Express account?

Yes. Over the next few weeks while the accounts are still active, you may back up your dashboards to avoid losing them. However, if you don’t back them up, they will be deleted when Express is retired.

How do I back up dashboards within my Express teams?

By clicking on the "Share" menu option for each dashboard, you can select the "Export to MicroStrategy File" option to download your dashboard with data and save the file (.mstr) on your local computer.

Is there another option to back up my dashboards if I don’t do it myself?

Unfortunately there isn’t. Account holders will have to back up their own dashboards as no one else will have access to these accounts.

How can I continue to use my dashboards, and create new dashboards with MicroStrategy after June 2015?

As an Express user, MicroStrategy will be giving you complimentary access to the new MicroStrategy Desktop client. This is valued at $600 for each Desktop user, but will be available to MicroStrategy Express users for free. The MicroStrategy Desktop client is the crown jewel in the new MicroStrategy 10 release, and is available as a client install for both Mac OS and MS Windows. MicroStrategy Express users will receive an email notification on how to access the new Desktop once MicroStrategy 10 is announced generally available. All dashboards created using templates in Express can be used with the new MicroStrategy Desktop. Advanced Template dashboards may only be imported using MicroStrategy Web and will need the Server license.

What new capabilities exist in MicroStrategy 10 that were not available in MicroStrategy Express?

MicroStrategy 10 offers a completely new analytics experience, with a revamped HTML5 interface, native connectivity to more data sources, data preparation, new types of visualizations, and faster performance.

Can I back up dashboards built with Out-of-the-box Templates (Visual Insight)?

Yes. Dashboards built with existing templates can be backed up while the account is still active over the next few weeks. Dashboards built with live connections to databases (Express Delivery dashboards) may not be backed up.

Can I back up dashboards built with Advanced Templates?

Yes. Dashboards built with Advanced Templates can be backed up. In order to use them, you will need MicroStrategy Server and Web license as Desktop does not support advanced templates.

Can I back up my Mobile and Team Launchpads?

No. The Team Launchpad only applies to MicroStrategy Express, and you cannot back it up.

Can I back up the list of user accounts and profiles within my team?

Yes. On the administrator tab for team owners, you may click on the "Export Users" option to retrieve the list of users and profiles in Excel format.

If you have other questions about transitioning off of MicroStrategy Express, please don't hesitate to contact us.