MicroStrategy Support

Product Support Expiration Schedule

MicroStrategy supports each major and minor release for a minimum of three years from release. However, a major or minor release will continue to be supported until one year after its successor is made available. Additionally, MicroStrategy will support service packs for one year after its successor service pack is released. When a release is expired, all of its related service packs, hotfixes, and patches will also be expired.

Expected Expiration Dates for Existing Versions

Version	Support Status	Original Release Date	Expected Expiration Date *
7.0x	Expired	September 12, 2000	March 1, 2004
7.1x	Expired	March 31, 2001	March 1, 2004
7.2x	Expired	April 6, 2002	July 15, 2005
7.3x	Expired	November 21, 2002	July 15, 2005
7.5x	Expired	November 18, 2003	November 20, 2006
8.0x	Expired	February 1, 2005	April 2, 2009
8.1x	Expired	March 23, 2007	September 1, 2011
9.0x	Supported	March 20, 2009	October 1, 2013
9.2x	Supported	March 30, 2011	TBD
9.3x	Supported	September 13, 2012	TBD

 

MicroStrategy's Goals

This schedule allows us to direct our efforts toward current and future versions of our products, retool our system resources to support the latest, best, and most popular versions, and increase customer satisfaction by ensuring that our Technical Support personnel are well trained and up to date on the latest MicroStrategy products and technologies.

Migration Resources

All customers with current maintenance plans are eligible to upgrade to equivalent products in the latest version. These products are available on CD and via the MicroStrategy Download Site for customers with valid MicroStrategy Support Site accounts.

Migration planning and implementation services are available through MicroStrategy Consulting and can be requested through your Account Manager. As the number of enhancements in newer MicroStrategy versions increases, migrating may become more challenging. Customers looking to move from a version that was released more than two years prior to the newest version should enlist MicroStrategy Consulting to help guide them through the migration and overcome such challenges.

If you have specific technical questions about upgrading your project, obtaining a CD Key, or an Internet account, please contact MicroStrategy Technical Support.

*Note: Based on product release schedules, Technical Support may choose to modify expiration dates so that expiration occurs later than the dates published above. Dates will not be moved earlier than those posted above.