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MicroStrategy Support

Technical Support that Ensures the Success of
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Technical Support Contact Information

Customers who have a current maintenance contract or who are in their evaluation period have access to Technical Support and our online resources as outlined in the Technical Support Policies and Procedures.

We encourage all customers to access the MicroStrategy Support Site as a first step to resolve their issue. Customers may also find helpful information on the MicroStrategy Discussion Forum.

If further assistance is needed, the customer's designated Support Liaisons may contact Technical Support to log a new support case using the Support Site, email, telephone or fax information listed below for where their licenses were transacted.

North America  |  Europe, The Middle East & Africa  |  Asia Pacific  |  Latin America
Social Intelligence  |  Maintenance Renewal

North America

Email: support@microstrategy.com
Web: https://resource.microstrategy.com/support
Fax: 703.842.8709
Phone: 703.848.8700
Hours: 9 a.m. - 7 p.m. (EST), M-F (except holidays)

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Europe, The Middle East and Africa (EMEA)

Belgium: +32 2792 0436
France: +33 17 099 4737
Germany: +49 22 16501 0609
Ireland: +353 1436 0916
Italy: +39 023626 9668
Poland: +48 22 459 52 52
Scandinavia & Finland: +46 8505 20421
Spain: +34 91788 9852
The Netherlands: +31 20 794 8425
UK: +44 (0) 208 080 2182
International Distributors: +44 (0) 208 080 2183

Email: eurosupp@microstrategy.com
Web: https://resource.microstrategy.com/support
Fax: +44 (0) 208 711 2525

Hours:
United Kingdom:
9 a.m. - 6 p.m. (GMT), M-F (except holidays)
EMEA (except UK):
9 a.m. - 6 p.m. (CET), M-F (except holidays)

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Asia Pacific

Asia Pacific (except Australia, Japan, Korea and Singapore):
+86 571 8526 8067 | Fax: +86 571 8848 0977
Australia: +61 2 9333 6499
Japan: +81 3 3511 6720 | Fax: +81-3-3511-6740
Korea: +82 2 560 6565 | Fax: +82-2-560-6555
Singapore: +65 6303 8969 | Fax: +65 6303 8999

Email: apsupport@microstrategy.com
Web: https://resource.microstrategy.com/support
Hours:
Asia Pacific (except Japan and Korea):
7 a.m. - 6 p.m. (Singapore), M-F (except holidays)
Japan and Korea:
9 a.m. - 6 p.m. (Tokyo), M-F (except holidays)

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Latin America

Latin America (except Brazil and Argentina):
+ 54 11 5222 9360 | Fax: + 54 11 5222 9355
Brazil: +55 11 3054 1010 | Fax: + 55 11 3044 4088
Argentina: 0 800 444 MSTR | Fax: + 54 11 5222 9355

Email: latamsupport@microstrategy.com
Web: https://resource.microstrategy.com/support

Hours:
Latin America (except Brazil):
9 a.m. - 7 p.m. (Buenos Aires), M-F except holidays
Brazil:
9 a.m. - 6 p.m. (Sao Paulo), M-F except holidays

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Social Intelligence

MicroStrategy Wisdom Professional™:
Phone: 703-637-6688, available 24 hrs. M-F except holidays.
Email: support@wisdom.com
Web: https://resource.microstrategy.com/support/

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Managed Services

Customers and Managed Services Liaisons may contact Managed Services in the following ways:

North America:
Email: managedservices@microstrategy.com
 Web: https://resource.microstrategy.com/Support/
 Fax: (703) 842-8709
 Phone: (703) 848-8730
 Hours: 9 a.m. - 7 p.m. EST, M-F except holidays

Europe, the Middle East, and Africa (EMEA)
Email: managedservices@microstrategy.com
 Web: https://resource.microstrategy.com/Support/
 Fax: +44 (0) 208 711 2525
 Germany: +49 22165010640
 Poland: +48 22 459 (5710 thru 5735)
 UK: +44 020 3059 8178
 Int'l Distributors: +44 (0) 208 080 2183
 Hours:
UK: 9 a.m. - 6 p.m. GMT, M-F except holidays
 Mainland EUR: 9 a.m. - 6 p.m. CET, M-F except

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Maintenance Renewal

MicroStrategy's Maintenance Renewal Team addresses all questions regarding your existing maintenance renewal agreement with MicroStrategy. Contact the Maintenance Renewal Team in the following ways:

North America:
Email: MicroStrategyMaintenanceRenewal@microstrategy.com
 Fax: 703.842.8709
 Phone: 703.848.8700

Latin America:
Email: MicroStrategyMaintenanceRenewal@microstrategy.com

Europe, Middle East, and Africa:
Please contact your respective country sales office.

You may also contact the EMEA Maintenance Manager at +44 (0)208 396 0075.

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NOTE: If the Support Liaison is unable to reach MicroStrategy Technical Support by phone during these hours, they have the option to send an email, fax, log a case via the Online Support Interface, or leave a detailed voice mail. Support Liaisons should contact the Support Center from which they obtained their MicroStrategy Software Licenses. In the case of Multi-Continent Support, Support Liaisons should contact the Support Center to which they have been designated. The individual Technical Support Centers are closed on certain public holidays. In North America, these holidays reflect many U.S. national holidays. In Europe, Asia Pacific, and Latin America, these holidays reflect the national public holidays in each country.