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Business Intelligence Topics and Solutions

Performance Measurement

Performance Measurement is the use of data and statistics to ascertain whether an objective is being met or exceeded. Organizations measure performance by analyzing financial and non-financial metrics over time, across departments, between different entities (e.g. employees, organizations, investments, systems), and against benchmarks and targets to gauge success. To correctly measure for performance success, the benchmarks and target comparisons must be aligned with strategic goals.

Performance measurement enables organizations to assess their progress and identify strengths and problem areas. A simple example of performance measurement is the measurement of time for a manufacturing task to be completed.

Performance Measurement Theories and Practices

Without a performance measurement system in place, organizations are unable to report, analyze and monitor the progress towards goals and objectives. There are many existing theories for applying performance measurement to an organization’s processes and output (e.g. The Balanced Scorecard Method™). These theories and applications provide feedback that ultimately drives an organization to improve its operations and services, in line with the specifically defined organizational objectives. Performance Management is the process by which Performance Measurement results are acted upon.

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