MicroStrategy customers who have a current maintenance contract or who are in their evaluation period have access to Technical Support. See Technical Support Contact details by region »
The MicroStrategy Knowledge Base consists of thousands of documents written by MicroStrategy developers, engineers and consultants. Technical Notes that range in scope from product architecture to project implementation. The goal of the Knowledge Base is to provide MicroStrategy customers, partners and distributors with an exhaustive, easily searchable technical knowledge repository providing 24x7x365 online technical support. The Knowledge Base also hosts MicroStrategy's Product Manuals, Product Readmes and Release Notes, the Widget Library and Dashboard Templates.
The MicroStrategy Discussion Forum is an easy-to-use, extensive online community where you can network with your MicroStrategy and Business Intelligence peers. Use it to share implementation experiences and best practices, exchange ideas and troubleshoot issues with other MicroStrategy users from around the world.
The Online Case Management system allows designated Support Liaisons to create new support cases and update existing support cases online 24x7x365. These users are also able to manage other users from their organization, including creating new users and assigning Knowledge Base or Support Liaison access to existing users. Note that the Online Case Management features are available only to designated Support Liaisons.
The MicroStrategy Download Site is the online repository for all MicroStrategy Products. It is available to MicroStrategy employees, distributors, partners and customers with a Software License Agreement and/or a Maintenance Agreement.
All MicroStrategy server products require activation within 30 calendar days of installation (7 days for MicroStrategy Evaluation Edition). This licensing technology ensures that installation of MicroStrategy server products are authentic and have been legitimately licensed. Server Activation registers each server installation with MicroStrategy and locks the installation to a specific machine. The Server Activation site allows customers to:
Perform this server activation,
Deactivate server installations that are no longer being used; and
Monitor all of their active server installations; MicroStrategy customers' designated Technical Support Liaisons will also see their activated servers available for selection when logging new support cases, providing an easy way to specify where a problem is occurring and allowing Technical Support engineers to quickly access information about your hardware configuration that may be relevant in troubleshooting.
The MicroStrategy Developer Zone is a collaborative environment designed for MicroStrategy customers, VARs, OEMs, and SIs to utilize and experience the power of MicroStrategy SDK. The MicroStrategy Developer Zone provides access to valuable resources such as the MicroStrategy Developer Library, samples, and resource files. It supports the latest as well as all previous versions of MicroStrategy SDK. Note that access to the MicroStrategy Developer Zone is restricted to named users of the MicroStrategy SDK; look for "MSDZ" under Developer Resources on the MicroStrategy Support Site.
The MicroStrategy Technology Services team looks forward to working with you. The MicroStrategy Technical Support Policies & Procedures document provides a framework for effective engagement on support issues.
MicroStrategy supports each major and minor release for a minimum of three years from release. A major or minor release will continue to be supported until one year after its successor is made available. Additionally, MicroStrategy will support service packs for one year after its successor service pack is released. When a release is expired, all of its related service packs, hotfixes, and patches will also be expired.
MicroStrategy customers who have a current MicroStrategy Premium Support contract can apply to join the MicroStrategy Beta Programs.