Customer Dashboard Showcase Winners
Alloso Technologies Executive Dashboard
The objective of the dashboard is to help users conduct a financial assessment of a customer’s company in terms of the key metrics: Revenue, RevPAR (Revenue per Average Room), ADR (Average Daily Rate) and Occupancy %. With this dashboard, over 1,000 users, ranging from executives to hotel managers, can compare daily business operational KPIs against historical trends. Knowing where the entire portfolio of hotels are, in perspective of both their budget and the TT12 (trailing twelve months), provides a much more comprehensive picture of business operations. Additionally, the ability to drill down into the actual expenses affecting the bottom line is a key component that users just did not have access to prior to using the dashboard.
What existed previously?
This dashboard has tremendously improved daily operations by enabling users to access data faster and more easily every morning. Prior to the dashboard, Alloso’s customers received this information from the field in the form of daily calls and email updates, which were not easily consolidated. Oftentimes, several people were involved each morning in collecting and aggregating the data so it could be presented to management. The dashboard has eliminated this time-consuming effort, improved timeliness and accuracy, and provided the summary/exception information that was previously unavailable. Without the dashboard this data would take between 1-3 hours to get the same answers on a daily basis. Using their dashboard, Alosso has reduced this time by 90%. Today, users can access the updated dashboard before 6am, and sometimes as early as 4am. Previously, because of the intensive manual efforts involved, users could not typically access this data until noon.
Why did we choose this dashboard?
We chose this dashboard because it demonstrates some best practices in dashboard design. It condenses a lot of information into a single, consolidated dashboard – providing users with a multitude of different views. We liked the look and feel of the dashboard. Data is easy to consume, colors are ideal, and the layout is easy to understand.
AmerisourceBergen Pharmacy Performance Dashboard
AmerisourceBergen Corporation is one of the world's largest pharmaceutical services companies serving the United States, Canada and selected global markets with a focus on the pharmaceutical supply chain. Servicing both pharmaceutical manufacturers and healthcare providers, the company provides drug distribution and related services designed to reduce costs and improve patient outcomes.
The Pharmacy Performance dashboard, which is tailored for use by retail pharmacies, is available to a large segment of the company’s customer base. By design, the dashboard is reviewed on a quarterly basis by pharmacy owners to benchmark their pharmacy against comparable stores to better understand store performance. The dashboard provides a breakdown of customer demographic information so pharmacy owners can make strategic decisions concerning their business strategy.
What existed previously?
Prior to this dashboard, pharmacy owners had no way to improve the long-term sustainability of their pharmacy. It was nearly impossible for a pharmacy owner to independently aggregate the data needed to review KPIs such as operational limitations, financial shortcomings, and insurance payment concerns identified in the Pharmacy Performance dashboard. By introducing the pharmacy owners to this data, AmerisourceBergen was able to help them focus on key performance indicators that they were rarely exposed to before.
The dashboard has given pharmacy owners the ability to review a store’s performance like no one has ever done before in the industry. Dashboard reporting has helped to identify opportunities that stabilize the core of their business. Peer-to-peer comparisons allow stores to capitalize on opportunities using a series of KPIs as the foundation.
Why did we choose this dashboard?
AmerisourceBergen was chosen because the dashboard is very easy to understand. Pharmacies can see immediately where they are doing well and where they need to improve through the use of thresholds and bullet graphs that indicate if they are below performance expectations, on target, or above performance expectations. The breakdown by demographics was interesting. We liked that users had the ability to click on a particular demographical area to see historical trends. Additionally, this is one of the only dashboards we received that actually showed benchmarking results against a competitor. It’s something that all companies should do if they are able to obtain the information.
eBay Site Speed Dashboard
The daily Site Speed Dashboard displays the daily median and 7 day rolling median page load time for all the eBay sites and different browsers used by the users. The data for all dimensions is available over a 90 day period. Users have the flexibility to compare the daily and the 7 day rolling median against each other and/or compare each of them amongst the various sites and browsers. Each of the graphs on the dashboard can be maximized to have a detailed look at the data. The dashboard displays any alerts based on site speed jumps at the top and has comments sections to annotate the variations on the graphs. The alerts are generated on the backend and the comments sections have the ability for the analysts to add their comments. The Keynote panel of the dashboard displays the daily and 7 day rolling median page load time from the Keynote tests.
Why we chose this dashboard?
We chose this dashboard based on the interesting analysis and amount of data. This dashboard is critical to everyday operations. Users have an extensive amount of data right at their fingertips. We liked the fact that this dashboard was so critical to their daily business operations. Optimal site speeds can help improve the online customer relationship. Building customer loyalty is one of the biggest challenges faced by online retailers. Improving site speeds are one way to gain consumer loyalty to a particular online site.
Herbalife Executive Dashboard
Herbalife’s Executive Dashboard shows current and trending performance data for the top sales team members. The dashboard allows immediate, easy access to Herbalife’s sales force KPIs that are consistent with Herbalife’s corporate-wide KPIs. This enables the company to align the sales organization’s goals with corporate goals, and gives Executives instant access to the most requested information during strategy meetings and motivational calls. Herbalife has about 150 key users across 70 countries and 25 users at Headquarters that analyze the dashboard on a daily and Monthly basis to better understand sales performance.
What existed previously?
Herbalife used offline reporting books created by and delivered to Executives. These books took about a week to generate, and were more than a thousand printed pages each month. As a result, tracking an individual sales member was a convoluted process. You can see how easy it is now for Herbalife to find and analyze sales performance metrics directly on the dashboard.
Why did we choose this dashboard?
We chose Herbalife because we really liked the business story behind the dashboard. It gives a complete and comprehensive view of their entire sales organization. The on-dashboard interactivity makes it easier to navigate through the data. We liked the fact that at any point in time, the consistent sales team member data could be accessed from any view.
USPS Employees Receivables Analysis Dashboard
Over 80,000 USPS managers access this dashboard daily through their intranet to optimize internal employee receivables. USPS increased visibility of the dashboard by posting it on their external website. Doing so has drawn sufficient attention to finding ways to improve outstanding receivables. The data presented in the dashboard typically takes less than two minutes to provide managers with actionable information.
Within the first 3 months of implementing this dashboard, USPS saw a $2 million reduction in outstanding receivables. The development of this dashboard took less than 2 days and the only change made since has been the addition of the USPS logo! The undeniable benefits of the dashboard have created a demand for more dashboard development with other key performance indicators.
What existed previously?
Prior to this dashboard, USPS was using a static document that was published monthly for area account managers. Due to the lack of dashboard interactivity, users spent more time in the document and navigating through underlying reports.
Why did we choose this dashboard?
This dashboard was chosen based on the business and design story behind it. The dashboard is very concise, easy to understand, and easy to consume. The fact that USPS was able to save $2 million within the first 3 months from a dashboard that took 2 days to build is impressive. In this economy, we hope more customers can look to dashboards as a means to identify where costs can be cut and pennies can be saved.
