Onsite Courses and Course Customization

Onsite Education
You may wish to have MicroStrategy come onsite and deliver a private, tailored course to meet the educational needs of your development and project teams. All of the instructor-led offerings can be delivered onsite as long as your facility meets the technical specifications required to host the class. For more information on the requirements for onsite training, contact your Account Manager, Regional Education Manager or Education Services at education@microstrategy.com or 877-232-7168.

What are the benefits to onsite training?

• Dedicated certified instructor for onsite delivery
• Stable training environment - MicroStrategy ensures customer's environment is certified to support technical requirements of course
• Curriculum can be tailored to customer's needs
• Travel expenses of sending personnel to regional public classes can be avoided
• Provides more flexibility for course scheduling and desired curriculum content

Course Customization
MicroStrategy Education Services strives to provide whatever training is necessary to ensure our customers' and partners' success. For instance, we provide developers with the skills they need to accomplish their tasks. While our standard instructor-led course offerings meet those needs in the majority of cases, topics often must be rearranged to ensure that the whole development team is proficient in the tool. Creating a custom course that includes personally relevant topics is a great way to increase students' understanding and retention of the material. Customized courses are also very common when training the end user community. We have found that end users benefit greatly from customized courseware that contains a significant amount of business context.

By choosing MicroStrategy and leveraging our existing courseware templates as the foundation to your custom curriculum, you will be able to deploy a quality training solution in a fraction of the time it would take if you had to create the training materials from scratch. The modular format of our course offerings makes it easy to draw content from multiple courses and incorporate the customer's data and reports into the instructor-led material. The instructional design styles and standards of our staff have resulted in the creation of dynamic and interactive courses, which have proven effective for more than 10,000 people. MicroStrategy strongly recommends that these same course templates be used as the foundation for any customized training course.

Why should you pursue customized training for your end users?

Customized end user training will:

• Ensure end user acceptance while mitigating risk
• Increase student interest and material retention
• Provide a reusable training solution as user base grows
• Result in customized courseware owned and maintained by you, the customer
  

How does MicroStrategy provide customized training?
There are several degrees of customization, from rearranging agendas, to customizing the exercises, to complete course customization (exercises, screen shots, business examples and text). For complete customization, MicroStrategy also offers a Train-the-Trainer program to certify your staff to deliver the course for ongoing user training. This is a very cost-effective approach to training the masses. Course customization is most common among the end user community, since they often need to see data and reports relevant to them to learn the functionality of the MicroStrategy Web product. For web end user training, MicroStrategy offers the Self-Service Program as an easy-to-deploy end user training solution.

To learn more about the degrees of customization, the Self-Service Program and the costs involved for such an effort, please contact your Account Manager, Education Manager or Education Services at education@microstrategy.com or 877-232-7168.