Summary Results from The BI Survey 9

The BI Survey (formerly The OLAP Survey) is the world’s most comprehensive independent survey of the BI market, and is conducted annually by analyst Nigel Pendse and The Business Application Research Center (BARC).

This year's report compiled the BI experiences of 2,665 organizations across 90 countries. As a window into actual BI implementations and customer experiences with various BI products, The BI Survey 9 results provide a valuable guide into product capabilities and support.

Download this summary for important insights into how the 23 most prevalent BI products performed across 32 different key performance indicators.

Overall KPI Ranking

MicroStrategy achieved the highest normalized aggregate or Overall KPI score of all 23 products in the study. Among The BI Survey 9 peer group of the largest BI vendors, MicroStrategy likewise achieved the highest normalized Overall KPI score, and had the highest ratings in 16 of the 32 KPIs analyzed. Download the summary now »

Customer Loyalty Ranking

In this comprehensive survey of BI software product usage, The BI Survey 9 found those companies using MicroStrategy are the most loyal and satisfied. MicroStrategy had the highest customer loyalty of any business intelligence vendor in its peer group for the sixth consecutive year.
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Product Support Quality

The survey found that companies striving to maximize the business benefits of a BI project should prioritize customer support quality in their evaluations. There were major differences in the quality and timeliness of a vendor’s product support. MicroStrategy customers rated their overall product support to be the highest. Download the summary now »

Preferred Products to Standardize On

For the fifth consecutive year, MicroStrategy is the top product to standardize on with 83.1% of customers indicating that they would select MicroStrategy as their enterprise BI standard. When asked why they selected MicroStrategy, respondents cited product features, ease of management, and web deployability. Download the summary now »

Scalability

MicroStrategy achieved the highest overall Scalability score and ranked number one in each of the scalability root KPIs, including:

• Range of Applications Deployed – MicroStrategy customers reported the greatest range of applications deployed
• Number of Deployed Seats – MicroStrategy had the highest deployment based on all deployment measures studied
• Data Volumes – for the ninth consecutive year, MicroStrategy customers indicated they analyzed by far the largest amounts of data