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Technical Support Engineers ensure the success of our customers’ investments in our software. As a Technical Support Engineer, you will be responsible for providing unmatched service to MicroStrategy’s worldwide customers and partners by solving complex, high-level problems that affect their daily operations. As part of the high-energy, collaborative Technical Support team, you will learn that “work hard, play hard,” is not just a saying but a way of life here at MicroStrategy.

Job Qualifications:

• Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science, etc.)
• Strong technical and analytical skills
• Excellent communication skills
• Java, Visual Basic, HTML, XML/XSL, ASP, SQL technologies are a plus
• Database (SQL, RDBMS) knowledge is a plus
• Customer service experience is a plus

Job Duties:

• Provide complex and challenging support for MicroStrategy’s Business Intelligence product suite and its underlying technologies
• Develop strong relationships with MicroStrategy customers and partners through daily interactions during customer project development and production system maintenance
• Find creative and sophisticated solutions to problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities
• Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries
• Prioritize and communicate product defects and enhancements to development teams
• Contribute to research and growth of the MicroStrategy Knowledge Base by creating customer-facing documentation of all technical solutions and product documentation addendums
• Enhance personal and professional growth by participating in Internal Training Programs, which offer a five-week technical orientation program as well as weekly training seminars for all team members

MicroStrategy is an Equal Opportunity Employer.