Six Sigma Project Solutions

Six Sigma is a methodology for identifying defects in business processes and improving corporate performance in quantifiable ways. Developed by Motorola in the 1980s, Six Sigma is currently in use at most Fortune 500 companies to optimize performance in processes ranging from manufacturing to customer relationship management (CRM). The methodology emphasizes both the use of performance measurement and the requirement of executive buy-in to support roles that lead, support and enact Six Sigma projects.

About Six Sigma

In statistical terms, Six Sigma's goal is the optimization of a business process so that mean quality of output is separated from a quality threshold by six standard deviations. The literal goal of Six Sigma is to have fewer than 3.4 defects per million opportunities. Successful implementation of Six Sigma results in reduced manufacturing costs, increased employee efficiency, and ultimately lead to improved customer satisfaction. To be successful, this statistical approach to performance measurement and management must be supported by a cross-section of organizational hierarchy, from executives to project managers to implementers.

Six Sigma and Business Intelligence

The success of a Six Sigma project relies on quantifiable metrics gleaned from business data. These metrics are data-driven, statistical calculations such as ANOVA and Hypothesis Testing. MicroStrategy's Business Intelligence platform provides best-in-class tools to identify, analyze and report on Key Performance Indicators (KPIs) that are the benchmarks of Six Sigma project success. With minimal training or development experience, users can build Six Sigma scorecards to complement a full range of KPI-rich dynamic dashboards, balanced scorecards, operational reports, and business performance analysis.