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CenterForce Announces its Support for MicroStrategy 7

Latest platform will boost performance measurement power CenterForce Analyzer gives contact centers

Bethesda, MD – CenterForce Technologies today announced its support of MicroStrategy 7™, the latest offering from MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of Intelligent E-Business™ software. MicroStrategy 7, the eagerly awaited next generation platform for business intelligence, provides comprehensive functionality and features for businesses needing to understand their business and customers.

CenterForce uses MicroStrategy technology to serve as the intermediary to the underlying data warehouse for CenterForce Analyzer, a contact center application that measures agent schedule adherence, monitors individual agent performance, and publishes a report card for contact center agents, supervisors and centers.

“We’re very excited about the release of MicroStrategy 7,” claimed Alan Trefzger, vice president of technology at CenterForce. “MicroStrategy technology is an important aspect of CenterForce Analyzer’s competitive edge. MicroStrategy’s web focus and data warehouse capabilities put CenterForce Analyzer far beyond anything else available in the market.”

CenterForce Analyzer consolidates and processes data from a contact center’s predictive dialer, ACD, IVR, CTI, enterprise, and Internet applications, and generates a single, comprehensive management view of agent and contact center performance.

CenterForce Analyzer integrates existing technologies to enhance contact center performance. It allows management to collect data from disparate technologies in the contact center, allowing them to make trend analysis observations and correlations that would not otherwise be apparent. The product fills a gap in the contact center industry by automating and improving the standard performance measurement process that requires hours of manual data collection and spreadsheet manipulation.

“CenterForce Analyzer is a great example of how companies are using our technology to enhance their own applications,” said Sanju K. Bansal, chief operating officer at MicroStrategy Incorporated. “We look forward to expanding our relationship with CenterForce as we launch this new platform.”

CenterForce Technologies, Inc.

CenterForce Technologies, Inc. provides a suite of contact center CRM performance maximization and agent productivity applications for multimedia contact centers. Products offered include CenterForce Analyzer™, a goal setting and agent report card application; CenterForce Optimizer®, which increases right party contacts in outbound centers; and CenterForce Planner™, which forecasts outbound staffing needs. CenterForce products integrate seamlessly with systems from industry leaders including Aspect Communications (NASD:ASPT); Davox (NASD:DAVX); eShare (NASD:ESHR); Genesys (NASD:ALA); Lucent (NYSE:LU ); Nortel (NYSE:NT); Portal Connect (formerly EIS), Rockwell (NYSE:ROK) and Vectus CRM (a division of London Bridge). For more information about CenterForce Technologies, visit www.cforcetech.com.

MicroStrategy, Intelligent E-Business, MicroStrategy 7 are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.