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Summary Results from The BI Survey 10

The BI Survey (formerly The OLAP Survey) is the world's most comprehensive independent survey of the BI platform and tools market and is conducted annually by The Business Applications Research Center (BARC).

This year's reports and analysis are based on the BI experiences of 2,961 organizations across 80 countries. As a window into actual Business Intelligence implementations and customer experiences with various Business Intelligence products, The BI Survey 10 results provide a valuable guide into product capabilities and vendor support.

Download this summary for important insights into how the 26 most prevalent Business Intelligence products performed across 33 different key performance indicators.

Vendor Support

The survey found that companies striving to maximize the business benefits of a Business Intelligence project should prioritize customer support quality in their evaluations. There were major differences in the quality and timeliness of a vendor's product support. MicroStrategy customers rated their overall product support to be the highest within the peer group.

Bought for Features

"Product Features and Functionality" was the number one survey response when customers were asked to list their top three selection criteria for purchasing a Business Intelligence product, as opposed to price or other criteria. On this important KPI, MicroStrategy scored 60% higher than the average of its peers.

Mobile Use

According to the survey, Mobile use is one of the more important trends in Business Intelligence as evidenced by its current usage and planned use within the next 12 months. MicroStrategy scored significantly higher than its peers, indicating a much higher level of Mobile use amongst MicroStrategy customers than the customers of other vendors.

Query Performance

According to BARC, Query performance is the "most important single product-related criterion for choosing a product," and sites that used this as a selection criterion were more successful in business terms than those that did not. As the figure shows, when Query Performance is adjusted for data volumes, MicroStrategy has the highest performance of any product suite at over 10 times the weighted average of all products in the survey.

Overall Scalability

The aggregate Overall Scalability KPI score is comprised of 3 root KPIs: Proportion of Employees, Data Volume, and Number of Departments. MicroStrategy achieved the highest Overall Scalability score. This confirms MicroStrategy's strong reputation as delivering performance at scale.