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Customer Quotes
"When we had a tough problem with a
mission-critical production system that's used by our business
partners, MicroStrategy's technical support was quick to recognize the
urgency of our situation. Their engineers worked diligently to ensure
that our issue was completely resolved. I have the highest regard for
their professionalism and technical skill, and I consider
MicroStrategy's technical support group the best."
Xiaojing Wang, Senior Data Warehouse Engineer, CNet
"Whenever I have needed MicroStrategy Support Services
their efficiency and courtesy have been exceptional at all times. I have
been working with MicroStrategy products for about two years for various
clients' data warehouse projects. All the clients are very happy with
MicroStrategy's products and have adopted them enthusiastically."
Carlos Prats, Bolance Data Warehouse Analyst, Gap Gemini, Espana
"Thank you MicroStrategy Technical Support for always providing
technically sound advice as quickly as possible. You have set the
standards high for quality software and services."
Nancy Herman,
Director Decision Support Systems, Estee Lauder
"[MicroStrategy Technical Support] has provided prompt
responses to queries and problems. Something that is much appreciated
on a project with very tight delivery dates. Their knowledge across the
whole product range is excellent. Their manner was pleasant and helpful.
It has been a pleasure dealing with Technical Support - others could certainly
learn much from yours."
Jay Patel, Universal Pictures International
“Having a dedicated support engineer who truly understands our
environment, our project plans and our deadlines has proven to be
invaluable. We have built a strong partnership with Technical Support
and our Premium Support Engineer over the past year; this has been a
crucial part of our success with MicroStrategy.”
Todd Wilkes, Director, Applications Development, Premier, Inc.
"MicroStrategy technical support is the best I've seen in the business.
Their response times are excellent and escalations are never a
problem. It's great to see such commitment to resolving our support
issues."
John Kaufman, CenterForce
Technologies, Inc.