MicroStrategy Knowledge Base
Aug. 2008 Support Site Update
MicroStrategy Technical Support is pleased to announce that our new Support Site is now available to all MicroStrategy customers and partners. The new site has many new features designed to improve your experience locating valuable technical documentation, engaging technical support assistance, and managing ongoing technical support cases. Included below is a summary of some of these exciting new features and links to a brief demo/tutorial to help you get started with using the new site.
We sincerely hope this new version of the MicroStrategy Support Site will improve your online support experience. Should you have any questions or comments on the new site, please feel free to email support@microstrategy.com or contact your local MicroStrategy Technical Support Center.
New Features for Knowledge Base Users
- Improved Search Engine
- Multiple Data Sources
- Browse Technical Notes
- Advanced Search
- Search Preferences
- Search Within Results
- My Technical Notes
- Account Management
New Features for Technical Support Liaisons
- System Profiles
- File Attachments
- Business Impact
- User Management
The Knowledge Base is designed to be the first step in customer support, it is a repository of technical documentation aimed at providing 24-hours, seven-days-a-week online technical support for our customers, partners, and distributors. Customers can access the Knowledge Base at any time of day or night without having to place a call to Technical Support.
Why use the Knowledge Base?
The Knowledge Base contains thousands of documents like:
- Troubleshooting Documents
- Release Notes
- User Manuals & FAQs
- Readmes
The MicroStrategy Knowledge Base consists of documents written by MicroStrategy developers, engineers and consultants. Their many years of technical expertise is captured in Technical Notes that range in scope from product architecture to project implementation. The goal of the Knowledge Base is to provide our customers, partners and distributors with an exhaustive, easily searchable technical knowledge repository that will ensure their success with MicroStrategy technology.
Need Access?
You will need a MicroStrategy Internet Account to access the Knowledge Base. Please click here for instructions on requesting an Internet Account.
Please Note: Knowledge Base access is limited to MicroStrategy employees, distributors, partners and customers with licensed, active maintenance agreements. It is also available to all evaluating customers for the duration of their evaluation period.