The Knowledge Base is designed to be the first step in customer support,
it is a repository of technical documentation aimed at providing 24-hours, seven-days-a-week online technical support for our customers, partners, and distributors. Customers can access the Knowledge Base at any time of day or night without having to place a call to Technical Support.
» Login to the Knowledge Base
Why use the Knowledge Base?
The Knowledge Base contains thousands of documents like:
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Troubleshooting Documents |
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Release Notes |
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User Manuals & FAQs |
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Readmes |
The MicroStrategy Knowledge Base consists of documents written by MicroStrategy developers, engineers and consultants. Their many years of technical expertise is captured in Technical Notes that range in scope from product architecture to project implementation. The goal of the Knowledge Base is to provide our customers, partners and distributors with an exhaustive, easily searchable technical knowledge repository that will ensure their success with MicroStrategy technology.
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Need Access? |
You will need a MicroStrategy Internet Account to access the Knowledge Base. Please click here for instructions on requesting an Internet Account.
Please Note: Knowledge Base access is limited to MicroStrategy employees, distributors, partners and customers with licensed, active maintenance agreements. It is also available to all evaluating customers for the duration of their evaluation period. |
Suggestions? |
| We welcome your ideas! To submit suggestions to the MicroStrategy Knowledge Base team, send comments using the suggestion box, which is in the left margin of every technical note, or contact us at kbase@microstrategy.com. |
Contact Us |
Can’t find what you need in the Knowledge Base?
Contact Technical Support. |
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What are the Search Capabilities of the Knowledge Base?
The Knowledge Base houses thousands of documents and receives over 45,000 hits per month. The keyword search option allows users to search on the entire array of current Knowledge Base documents. Through the Advanced Interface option, customized searches can be performed, including Status (All, Current, Beta and Archive), Category, Date Modified, and Sort By allowing users to access information with unsurpassed efficiency. For a detailed explanation of the different types of searches that are available, please refer to the "Help" option at the top of the Online Support Site.
