Contact Technical Support
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Customers who have a current maintenance contract or who are in their evaluation
period have access to Technical Support and our online resources as outlined
in the Technical Support Policies and Procedures. Select from the list below for detailed contact info:
NOTE: If the Support Liaison is unable to reach MicroStrategy Technical Support by phone during these hours, they have the option to send an email, fax, log a case via the Online Support Interface, or leave a detailed voice mail. Support Liaisons should contact the Support Center from which they obtained their MicroStrategy Software Licenses. In the case of Multi-Continent Support, Support Liaisons should contact the Support Center to which they have been designated. The individual Technical Support Centers are closed on certain public holidays. In North America, these holidays reflect many U.S. national holidays. In Europe, Asia Pacific, and Latin America, these holidays reflect the national public holidays in each country.
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| North America |
| Email:
support@microstrategy.com Web: https://support.microstrategy.com Fax: 703.842.8709 Phone: 703.848.8700 Hours: 9 a.m. - 7 p.m. (EST), M-F (except holidays) |
| Europe, The Middle East and Africa (EMEA) | |
| Email:
eurosupp@microstrategy.com Web: https://support.microstrategy.com Fax: +44 (0) 208 711 2525 Hours: United Kingdom: 9 a.m. - 6 p.m. (GMT), M-F (except holidays) EMEA (except UK): 9 a.m. - 6 p.m. (CET), M-F (except holidays) |
Phone: Belgium: +32 2792 0436 France: +33 17 099 4737 Germany: +49 22 16501 0609 Ireland: +353 1436 0916 Italy: +39 023626 9668 Poland: +48 22 321 8680 Scandinavia & Finland: +46 8505 20421 Spain: +34 91788 9852 The Netherlands: +31 20 794 8425 UK: +44 (0) 208 396 0085 International Distributors: +44 (0) 208 396 0080 |
| Asia Pacific |
| Email:
apsupport@microstrategy.com Web: https://support.microstrategy.com » Asia Pacific (except Japan and Korea): +65 6303 8969 Fax: +65 6303 8999 » Japan: +81 3 3511 6720 Fax: +81-3-3511-6740 » Korea: +82 2 560 6565 Fax: +82-2-560-6555 Hours: Japan and Korea: 9 a.m. - 6 p.m. (Tokyo), M-F (except holidays) Asia Pacific (except Japan and Korea): 8 a.m. - 6 p.m. (Singapore), M-F (except holidays) |
| Latin America |
| Email:
latamsupport@microstrategy.com Web: https://support.microstrategy.com » Latin America (except Brazil and Argentina): + 54 11 5222 9360 Fax: + 54 11 5222 9355 » Brazil: +55 11 3054 1010 Fax: + 55 11 3044 4088 » Argentina: 0 800 444 MSTR Fax: + 54 11 5222 9355 Hours: 9 a.m. - 7 p.m. (São Paulo), M-F (except holidays) |
| Maintenance Renewal |
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MicroStrategy's Maintenance Renewal Team addresses all questions regarding your existing maintenance renewal agreement with MicroStrategy. Contact the Maintenance Renewal Team in the following ways: North America: Latin America: Europe, Middle East,
and Africa: |