Analyst Commentary
The BI Survey once again recognized MicroStrategy Technical Support as the top performing BI support vendor:
| Ranking | Support Quality Rating |
Excellent Support Ratings |
|
|---|---|---|---|
| MicroStrategy | 1 | 7.05 | 31.5% |
| Cognos Analysis | 2 | 6.29 | 25.5% |
| Cognos Reporting | 3 | 5.83 | 14.0% |
| SAP BW | 4 | 5.73 | 10.0% |
| Hyperion Essbase | 5 | 3.5 | 6.7% |
| Business Objects | 6 | 2.73 | 7.0% |
Source: Table compiled by MicroStrategy using data from The BI Survey 7.
Key: Higher number means greater product support; higher numbers mean greater % of customers citing excellent product support.
Note: Rank is relative to the peer group.
“Once again, MicroStrategy was the top performing BI vendor among this peer group when it comes to quality and timeliness of product support,” reported Nigel Pendse, author of The BI Survey 7. “Among this group, MicroStrategy had more top ratings for support and the fewest customers complaining of poor support.”