 |
||||||||||||
|
||||||||||||
Other Policies
MicroStrategy Technical Support has outlined the following policies regarding Product Updates, renewal of Technical Support Services, and Customers with past due invoices.
PRODUCT UPDATES
Technical Support Services include Product Updates (as such term is defined in the Software License Agreement between the Customer and MicroStrategy). See the Product Releases section for more details on Product Updates and support expiration.
A new License Key may be required when upgrading to a newer version of MicroStrategy. Contact your Account Executive or MicroStrategy Technical Support to request License Keys. Please allow several business days for processing.
RENEWAL OF TECHNICAL SUPPORT SERVICES
Customers are not allowed to renew Technical Support Services on a subset of their licensed MicroStrategy Products. When Technical Support Services comes due, the Customer has the option to either renew all licensed products or allow Technical Support Services for all of its licensed products to lapse.
CUSTOMERS WITH PAST DUE INVOICES
Technical Support Services are discontinued for Customers with past due invoices. Upon receipt of payment for the appropriate invoices, MicroStrategy reinstates Technical Support Services.
PHYSICAL DELIVERY OF PRODUCT MANUALS AND CDS
Effective October 1, 2005, Customers are charged a fee when requesting physical delivery of product manuals and CDs. Requests for physical materials through MicroStrategy Technical Support will be forwarded to the Customer's Account Executive for processing. Existing Customers that are current on Technical Support Services can continue to download documentation from the MicroStrategy Technical Support Site and software products from the MicroStrategy Download Site without charge.