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Industry: Retail Application(s): Database: Oracle V9.2 Database Size: 250 GB Number of Users: 300 Deployment Type: Intranet |
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"Using MicroStrategy, we have been able to seamlessly fuse analysis and reporting from both our sales and financial operations for the first time, which allows us to examine business performance with ease from both sides. In the past, this involved lengthy examination of a number of disparate systems and ‘speed-of-thought’ drill-down to individual transaction was not possible. Lloydspharmacy made a significant investment in EPoS infrastructure, so we needed the right BI platform to extract real business value from the new data created. MicroStrategy has the scalability and ease-of-use which allows us to increase the availability and timeliness of analysis and reporting, but also widen its application across the organization."
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Success Story: Lloydspharmacy
Using Balanced Scorecards to Deliver Corporate
Management Information to Decision Makers
Lloydspharmacy relies on the MicroStrategy Business Intelligence Platform™ to deliver its corporate management information and improve decision-support reporting. The largest community pharmacy in the UK, Lloydspharmacy generates turnover of 1.4 billion pounds Sterling from more than 1,400 pharmacies and employs more than 13,000 people.
Previously using MicroStrategy to analyze over-the-counter sales, Lloydspharmacy has expanded its deployment across its operations and finance departments, with applications including Management Reporting and Key Performance Indicator (KPI) reporting. These implementations are part of an Information Strategy to improve data management, analysis, and reporting, aimed at enhancing the decision making processes of senior and operational management.
“Using MicroStrategy, we have been able to seamlessly fuse analysis and reporting from both our sales and financial operations for the first time, which allows us to examine business performance with ease from both sides. In the past, this involved lengthy examination of a number of disparate systems and ‘speed-of-thought’ drill-down to individual transaction was not possible,” explained Ian Fereday, Head of Business Intelligence at Lloydspharmacy.
“Lloydspharmacy made a significant investment in EPoS infrastructure, so we needed the right BI platform to extract real business value from the new data created,” continued Fereday. “MicroStrategy has the scalability and ease-of-use which allows us to increase the availability and timeliness of analysis and reporting, but also widen its application across the organization.”
During the next phase of deployment at Lloydspharmacy, KPIs will be used to create balanced scorecards, providing the framework for improved management of both short-term performance and longer-term service delivery goals. “Balanced scorecards are one of the next steps in how BI will help support the business at Lloydspharmacy,” commented Fereday. “By making people more accountable and embedding performance measurement in day-to-day operations, we are ensuring that the business is best placed to deliver new services and longterm revenue streams are secured.”
Lloydspharmacy is a wholly-owned subsidiary of Celesio AG, Europe’s No. 1 in pharmaceutical wholesaling and retail pharmacy. Celesio’s Pharmacies Division, which includes Lloydspharmacies, operates in seven countries, has 1,900 pharmacies, and services more than 500,000 customers daily. Lloydspharmacy is the largest community of pharmacy chain in the UK and dispenses 100 million prescription items annually.