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Industry: CPG Application(s): Database: Oracle Database Size: 250 GB - 1 TB Number of Users: 300 Deployment Type: Intranet/Extranet |
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"We’ve experienced tremendous success with the MicroStrategy platform. It has enabled us to gain vital new intelligence from our data and to extend that insight to far more employees, suppliers and stores – helping them make more proactive decisions for more efficient operations."
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Success Story: Liquor Control Board of Ontario (LCBO)
Giving Complete Supply Chain Reporting to Category Managers, Inventory Managers, and Financial Analysts
Liquor Control Board of Ontario (LCBO) uses the MicroStrategy Business Intelligence Platform™ for enhanced supply chain operations. The LCBO is the largest single purchaser of beverage alcohol in the world, purchasing fine wines, spirits, and beer from more than 60 countries for Ontario consumers and licensees. Through its integrated distribution and retail network, more than 6,500 quality products are available in some 600 LCBO retail stores across Ontario. Through MicroStrategy, LCBO is successfully providing its end users with insight into supply chain operations. A wide range of LCBO staff, including category managers, inventory managers, and financial analysts, use MicroStrategy to help analyze daily sales transactions, inventory, and financial and shipment data.
“We’ve experienced tremendous success with the MicroStrategy platform,” said LCBO’s Director of IT Tom Stanley. “It has enabled us to gain vital new intelligence from our data and to extend that insight to far more employees, suppliers, and stores — helping them make more proactive decisions for more efficient operations.”
With MicroStrategy software, LC BO distributes purchase order reports — containing information on the status and expected arrival of outstanding or shipped products — to key staff as well as agents. The LCBO and agents are also able to follow the flow of goods from the order placed with the supplier to its final destination. For instance, if LCBO purchases wine from Spain, LCBO staff and agents can determine whether it is at port, on ship, or on a truck en route to a warehouse.
The LCBO is a provincial government enterprise employing some 6,500 people, including part-time workers, with 600 stores across Ontario supplied by five regional distribution centres. More than 19,000 products are available to Ontario consumers through stores, special order programs, and catalogues. Since 1990, the LCBO has received more than 200 awards for customer service, staff training and development, store design, marketing, innovative retailing, corporate communications, and social responsibility. The LCBO’s mission statement is: To be a socially responsible, performance-driven, innovative, and profitable retailer, engaging our customers in a discovery of the world of beverage alcohol through enthusiastic, courteous, and knowledgeable service. The LCBO annual report for 2005-06 shows that sales hit a record $3.6 billion and the dividend was a record $1.2 billion.