Search Open Positions at MicroStrategy

Department: Technical Services
Location: Buenos Aires, AR

Job Duties (include but not limited to): 

• Provide complex and challenging support for MicroStrategy’s Business Intelligence product suite and its underlying technologies.
  
• Develop strong relationships with MicroStrategy customers and partners through daily interactions during customer project development and production system maintenance.
  
• Find creative and sophisticated solutions to problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities.
  
• Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.
  
• Prioritize and communicate product defects and enhancements to development teams.
  
• Contribute to research and growth of the MicroStrategy Knowledge Base by creating customer-facing documentation of all technical solutions and product documentation addendums.
  
• Enhance personal and professional growth by participating in Internal Training Programs, which offer a seven-week technical orientation program as well as twice weekly training seminars for all team members.

Job Requirements:

• Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)
  
• Strong technical and analytical skills
  
• Excellent communication skills
  
• Java, Visual Basic, HTML, XML/XSL, ASP, SQL technologies are a plus
  
• Database (SQL, RDBMS) knowledge is a plus
  
• Customer service experience is a plus 

MicroStrategy is an Equal Opportunity Employer