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Department: Technical Services
Location: Vienna, US

Basic Function:  Advanced Product Support team is made up of product experts that work to ensure that MicroStrategy products and support services meet the evolving needs of our customers. Members of Advanced Product Support are depended upon to solve the most difficult technical cases. As a member of the Advanced Product Support team, Technology Services Systems Administrator is the facilitator of all tools and resources that enable not only the APS but also the whole of Technology Services to improve their function.

The Technology Services Systems Administrator is responsible for making sure that the operational systems are well defined, developed and maintained to suit the business needs of the MicroStrategy Technology Services. These systems include the Technology Services Business Intelligence project (Darkside), Technology Services (SP) portal, Training portal, Knowledge Base content creation and reporting, Testing set-ups (including both Windows and UNIX environments, as well as virtual environments).

Job Duties (include but not limited to):

• Improve the functionality of the Technology Services Business Intelligence System so that it better meets the needs of Technology Services and the other departments that tap into it
  
• Improve the robustness of the ETLs used to load the data warehouse
  
• Lead the effort to revamp and augment the Technology Services Business Intelligence System through requirements gathering, data modeling, and implementation
  
• Maintain the Technology Services classroom and lab
  
• Participate in the project management efforts to constantly enhance and correct the tools and interfaces that are used by Technology Services by providing requirements to the appropriate development team(s), checking progress and testing functionality
  
• Create advanced training for whole of Technology Services in his/her subject areas of expertise as it develops, e.g., UNIX, data modeling, Web technologies, and etc.
  
• Proactively identify and develop tools that may improve operations and troubleshooting practices within Technology Services
  
• Provide support to worldwide customers by taking escalations for Technical Support questions related to MicroStrategy Engine and/or other MicroStrategy products of expertise
  
• Integrate with the Information Systems department to improve system integration between corporate and Technology Services systems

Job Requirements:

• Bachelor’s degree in a technical major (Engineering, Mathematics, Computer Science)
  
• Applicant must have worked with MicroStrategy for at least  1 year in previous role
  
• Windows 2000 and 2003 proficiency
  
• SQL Server and SQL proficiency
  
• Data Modeling proficiency
  
• Project requirements gathering proficiency
  
• Unix, C/C++, Visual C++, Java, JavaScript, Visual Basic, VBScript, HTML, XML/XSL, ASP, ASP.Net, Network and ODBC technologies knowledge a plus
  
• Experience in programming or willingness to advance existing programming skills a big plus
  
• Strong technical and analytical skills
  
• Passion for both technology and customer service
  
• Strong written and verbal communication skills
  
• Excellent presentation skills
  
• Well organized with effective time management skills
  
• Desire to learn new technologies

MicroStrategy is an Equal Opportunity Employer