Search Open Positions at MicroStrategy

Department: Angel.com
Location: Vienna, US

Basic Function:  The Customer Success Manager plays the critical role of supporting the top tier clients of Angel where the focus is on growing revenues and delighting customers. The CSM holds a fluid portfolio of clients and is responsible for client retention of named accounts, and selling new solutions and services to this installed base. 

Job Duties (includes but not limited to):

• Sell Angel solutions and services to existing clients
  
• Manage a portfolio of named accounts
  
• Identify and properly qualify business opportunities within current customer base
  
• Manage customer satisfaction and ensure the success of client solutions through customer delight excellence
  
• Work closely with Associate Account Managers to track customer metrics within CRM system (Salesforce.com),  provide tier 2 support and manage contract renewals
  
• Provide Quarterly Business Reviews (QBRs) to all named accounts within the portfolio
  
• Present business solutions at the executive level
  
• Lead negotiations and overcome objections for deal closure
  
• Manage complex sales cycles and multiple engagements simultaneously
  
• Prepare accurate sales forecasts and sales cycle reporting via Salesforce.com
  
• Provide project management to ensure the success of current clients

Job Requirements:

• At least 3-5 years professional solution selling experience in technology sales
  
• Proven track record of consistently exceeding corporate objectives and quotas
  
• Proven ability to provide excellent customer service
  
• Successful experience at account development and large account management
  
• Excellent communication skills and social perceptiveness
  
• Excellent presentation and negotiation skills
  
• Proven ability to excel in relationship selling
  
• Self-driven, motivated and results oriented
  
• Proven sales cycle management skills
  
• Bachelor's degree or equivalent business experience
  
• General knowledge of or technical aptitude to learn telecom, reporting, and Web/Internet technologies

Angel is an Equal Opportunity Employer