Share

Home > Company > Careers > Job Search > MicroStrategy Careers

Search Open Positions at MicroStrategy

Stay current on our latest
job openings: Follow MicroStrategy on Twitter  Join the MicroStrategy Facebook Group  Join MicroStrategy on LinkedIn
Bookmark & Share

Associate IT Support Engineer

Department: Information Systems
Location: Vienna, US


Basic Function: Provides technical telephone and/or on-site applications/systems support to customers by answering questions on function and usage of applications and systems.


 


Job Duties (include but not limited to):




  • Respond to IT trouble tickets using a proprietary help desk request system


  • Provide hardware support for workstations, laptops, printers and other IT equipment


  • Troubleshoot problems or issues with software and hardware in a helpdesk atmosphere


  • Perform upgrades and repairs (e.g., memory installations, operating system upgrades, driver upgrades)


  • Work with customers to resolve technical issues


  • Follow-up regularly throughout the issue resolution process to ensure smooth communication


  • Assist with  inventory of computer supplies and equipment


  • Provide advance notification to IT management regarding potential issues before they occur


  • Provide end-user support and troubleshooting of Windows workstations for headquarters and off-site office staff


  • Support office moves


  • Familiar with Excel and be able to produce reports


  • Available for on-call and/or overtime work, as needed


  • Other duties as assigned

Job Requirements:




  • 1+  years of experience in a computer support environment, or the equivalent combination of formal education, training and experience


  • Knowledge of computer hardware and software including recent Microsoft operating systems (Windows Server 2003/2000, XP, 7, 8), Apple operating systems, Microsoft Office, and common desktop applications


  • Knowledge of mobile devices including iOS and Android platforms


  • Very good troubleshooting and problem-resolution skills


  • Exceptional customer service skills


  • Demonstrated ability to assist users – ability to work and communicate with users to exceed their expectations


  • Good documentation skills


  • A+ or similar certification is a benefit


  • Ability to prioritize among multiple, competing requests; self-starter and well organized

MicroStrategy is an Equal Opportunity Employer

How to Apply

If you live in the United States, please apply online by clicking on the "Apply Online" button.
If you live outside of the United States, please send your resume to the appropriate email address below. Please make sure that the job title and location are included in the subject line of your email or your resume may not be considered.
Candidates applying from Europe, Middle East and Africa:
cvemea@microstrategy.com
Candidates applying from Germany, Austria and Switzerland:
EuropeJobs@microstrategy.com
Candidates applying from Latin America and Asia Pacific:
recruiting@microstrategy.com.







Back to open positions