Search Open Positions at MicroStrategy

Department: Consulting Services
Location: El Segundo, US

Basic Function: The Professional Services Manager is a frontline management role with three primary responsibilities: services delivery, personnel management, and revenue generation.  More specifically, the Professional Services Manager is responsible for the successful delivery of consulting services as well as the coordination of activities and information between key engagement stakeholders. The Professional Services Manager is also responsible for the management of consulting personnel, which would include participation in staffing decisions, performance reviews, and career development support.  Finally, this role is responsible for growing revenue in assigned accounts, primarily through effective account and engagement management. The Professional Services Manager typically reports to a Professional Services Director, but may receive a matrix assignment to other business units as required.

Job Duties (include but not limited to): 

• Ensures successful delivery of consulting services, particularly through effective engagement and customer management
  
• Personally delivers billable consulting services, primarily, in the context of managing engagements and providing team oversight
  
• Meets assigned revenue targets through growth in assigned accounts and effective utilization of direct reports
  
• Leads the scoping, sizing, and estimating efforts for assigned engagements
  
• Manages the work of the engagement teams under their direction (e.g. direct, matrix, or subcontractor) to ensure optimal resource utilization and engagement execution
  
• Assists direct reports in personal and career development by providing regular feedback, coaching and guidance on personal development, and encouraging direct reports to take ownership of their personal career path
  
• Participates in recruiting and employee development activities to ensure a balanced team with the right set of skills
  
• Grows revenue for the assigned region through the effective management and expansion of the existing account(s)
  
• Ensures that all assigned team-members have a solid understanding of client business objectives and the plans in place to attain those objectives

Job Requirements:

• Bachelors or equivalent degree in a business, technical, or related field
  
• Prior experience participating in the delivery of technology services engagements, including engagement management experience
  
• Demonstrated ability to manage technical personnel and processes associated with enterprise software sales and related professional services
  
• Demonstrated ability to effectively recruit, develop and retain consultants
  
• Effective communication skills at all organizational levels, including written, oral, and presentation skills
  
• Demonstrated ability to function in dynamic environments, whether leading or following
  
• Expect 50% or more travel

MicroStrategy is an Equal Opportunity Employer